Support » Plugin: WooCommerce PagSeguro » Order status stuck in pending

  • Resolved Elina


    Hi Claudio,
    Thank you so much for creating such amazing plugin.

    Is this plugin of yours supposed to automatically change the order statuses in woocommerce panel?
    If, so, then something’s wrong here.

    When placing a new order, the order status is set to “pending” instead of “on-hold” (boletos), “cancelled” (invalid credit cards), “processing” (payment confirmed). Any idea on why this is happening?

    Not to mention that stock never reduces automatically, not even when I manually change the order status. The only way I could make it was manually reducing stock and using that Snippet of yours (but works only with past versions of pagseguro).

    I run WP 3.6, woocommerce 2.0.13, your woocommerce pagseguro 2.0.1.
    Token and pagseguro email are set right.

    * Página de redirecionamento Pagseguro (não dinâmica): url/finalizar-compra/pedido-recebido/

    * Pagamentos via API is set ativado

    * Notificação de transações is set ativado to url/finalizar-compra/pedido-recebido/

    * Retorno automatico de dados is set ativado to url/finalizar-compra/pedido-recebido/
    P.S: there’s no special coding in those pages, only the theme shortcodes.

    Thanks in advance

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  • Plugin Author Claudio Sanches


    In the PagSeguro enables the “Pagamentos via API” and disable the “Retorno automatico de dados”, “Notificação de transações” and “Página de redirecionamento Pagseguro”.

    Active the log option in the plugin settings.

    Try making a request (can be by billet) and hence about 30 minutes to take the log and show me.



    Ok, thanks Claudio. Log option has always been active.
    I’ll keep testing and will get back to you soon.

    Plugin Author Claudio Sanches


    Fixed in version 2.0.3. Please update the plugin to fix this.



    Tested again and now status changes and stock reduces. Thank you so much.

Viewing 4 replies - 1 through 4 (of 4 total)
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