Title: Order status problem Last modified: October 2, 2020 --- # Order status problem * Resolved [srihariwp](https://wordpress.org/support/users/srihariwp/) * (@srihariwp) * [5 years, 7 months ago](https://wordpress.org/support/topic/order-status-problem-2/) * Hi * After Customer payment done in WooCommerce>order>Status is in pending payment. * This problem is facing from few day, my all order are getting with pending payment status! * Please guide me! Advanced thanks Srihari Viewing 5 replies - 1 through 5 (of 5 total) * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [5 years, 7 months ago](https://wordpress.org/support/topic/order-status-problem-2/#post-13484291) * Hi there! * That sounds like there might be an issue with the payment gateway you are using. Please let us know which one you’re using. * Can you please also copy and paste the system report for this site? You can find it under WP Admin > WooCommerce > Status > Get system report > Copy for support. * Thread Starter [srihariwp](https://wordpress.org/support/users/srihariwp/) * (@srihariwp) * [5 years, 7 months ago](https://wordpress.org/support/topic/order-status-problem-2/#post-13486317) * Thanks for soon response!! * I am using paypal for payment gateway * And my system report is below * ``` ### WordPress Environment ### Home URL: https://smartsclub.net Site URL: https://smartsclub.net WC Version: 3.2.6 Log Directory Writable: ✔ WP Version: 4.9.8 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US ### Server Environment ### Server Info: Apache PHP Version: 5.6.35 PHP Post Max Size: 1 GB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.48.0 OpenSSL/1.0.1e SUHOSIN Installed: – MySQL Version: 5.6.41 Max Upload Size: 1 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 2.6.11 WC Database Prefix: SCB_ MaxMind GeoIP Database: ✔ Total Database Size: 69.04MB Database Data Size: 55.25MB Database Index Size: 13.79MB SCB_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB SCB_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB SCB_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB SCB_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.05MB SCB_woocommerce_order_items: Data: 0.19MB + Index: 0.08MB SCB_woocommerce_order_itemmeta: Data: 2.52MB + Index: 2.00MB SCB_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB SCB_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB SCB_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB SCB_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB SCB_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB SCB_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB SCB_woocommerce_payment_tokenmeta: Data: 0.02MB + 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Active Plugins (35) ### Ultimate Addons for Visual Composer: by Brainstorm Force – 3.16.7 Adminimize: by Frank Bültge – 1.11.6 All-in-One WP Migration: by ServMask – 7.18 BulletProof Security: by AITpro Website Security – 4.2 Contact Form 7: by Takayuki Miyoshi – 5.1.6 Easy Twitter Feed Widget: by DesignOrbital.com – 0.9 WP Hide Plugin Updates and Warnings: by Midland Web Company – 1.0 Easy HTTPS (SSL) Redirection: by Tips and Tricks HQ – 1.9.1 WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5 Photo Gallery: by Photo Gallery Team – 1.5.29 Project Supremacy Plugin: by ProjectSupremacy (support@projectsupremacy.com) – 2.5.23 Quick Page/Post Redirect Plugin: by anadnet – 5.1.9 Really Simple CAPTCHA: by Takayuki Miyoshi – 2.0.2 Slider Revolution: by ThemePunch – 5.2.6 ShortPixel Image Optimizer: by ShortPixel – 4.19.2 Simple History: by Pär Thernström – 2.33.2 Slider by Supsystic: by supsystic.com – 1.7.48 WP News and Scrolling Widgets: by WP OnlineSupport – 4.2.1 STM Post Type: by Stylemix Themes – 1.2 Theme My Login: by Jeff Farthing – 6.4.9 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.14.11 User Role Editor: by Vladimir Garagulya – 4.55.1 Woocommerce Variations Table - Grid: by Spyros Vlachopoulos – 1.3.9 – Not tested with the active version of WooCommerce WooCommerce Checkout Manager: by Visser Labs – 4.3 WooCommerce Authorize.Net SIM Gateway: by WooThemes / SkyVerge – 1.0.1 – 2.1.5 is available – Not tested with the active version of WooCommerce Advanced Order Export For WooCommerce (Pro): by AlgolPlus – 1.2.4 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.2.6 WordPress Importer: by wordpressdotorg – 0.6.4 WP Fastest Cache Premium: by Emre Vona – 1.5.2 WP Fastest Cache: by Emre Vona – 0.8.9.6 WP Mail SMTP: by WPForms – 2.1.1 WP Notification Bars: by MyThemeShop – 1.0.5 WP Rollback: by Impress.org – 1.7.0 ReCaptcha v2 for Contact Form 7: by IQComputing – 1.2.6 Legal Suite Pro: by Mark Hess & Michael Thomas – 1.6 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #1504 - /courses/ Cart: #1492 - /cart/ Checkout: #1493 - /checkout/ My account: #1494 - /my-account/ Terms and conditions: #9895 - /terms-and-conditions/ ### Theme ### Version: 1.5.3 Author URL: Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: smartsclub/woocommerce/archive-product.php smartsclub/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 3.1.0 smartsclub/woocommerce/cart/cart-item-data.php smartsclub/woocommerce/cart/cart-shipping.php version 2.5.0 is out of date. The core version is 3.2.0 smartsclub/woocommerce/cart/cart-totals.php smartsclub/woocommerce/cart/cart.php version 2.3.8 is out of date. The core version is 3.1.0 smartsclub/woocommerce/cart/cross-sells.php version 1.6.4 is out of date. The core version is 3.0.0 smartsclub/woocommerce/cart/mini-cart.php version 2.5.0 is out of date. The core version is 3.2.0 smartsclub/woocommerce/cart/shipping-calculator.php version 2.0.8 is out of date. The core version is 3.2.0 smartsclub/woocommerce/checkout/cart-errors.php smartsclub/woocommerce/checkout/form-billing.php version 2.1.2 is out of date. The core version is 3.0.9 smartsclub/woocommerce/checkout/form-checkout.php smartsclub/woocommerce/checkout/form-coupon.php smartsclub/woocommerce/checkout/form-login.php smartsclub/woocommerce/checkout/form-pay.php smartsclub/woocommerce/checkout/form-shipping.php version 2.2.0 is out of date. The core version is 3.0.9 smartsclub/woocommerce/checkout/payment-method.php smartsclub/woocommerce/checkout/payment.php smartsclub/woocommerce/checkout/review-order.php smartsclub/woocommerce/checkout/thankyou.php version 2.2.0 is out of date. The core version is 3.2.0 smartsclub/woocommerce/content-product.php version 2.6.1 is out of date. The core version is 3.0.0 smartsclub/woocommerce/content-product_cat.php smartsclub/woocommerce/content-single-product.php version 1.6.4 is out of date. The core version is 3.0.0 smartsclub/woocommerce/global/breadcrumb.php smartsclub/woocommerce/global/form-login.php smartsclub/woocommerce/global/quantity-input.php version 2.5.0 is out of date. The core version is 3.2.0 smartsclub/woocommerce/global/sidebar.php smartsclub/woocommerce/global/wrapper-end.php smartsclub/woocommerce/global/wrapper-start.php smartsclub/woocommerce/loop/add-to-cart.php version 2.5.0 is out of date. The core version is 3.0.0 smartsclub/woocommerce/loop/loop-end.php smartsclub/woocommerce/loop/loop-start.php smartsclub/woocommerce/loop/no-products-found.php smartsclub/woocommerce/loop/orderby.php smartsclub/woocommerce/loop/pagination.php smartsclub/woocommerce/loop/price.php smartsclub/woocommerce/loop/rating.php version 2.0.0 is out of date. The core version is 3.0.0 smartsclub/woocommerce/loop/result-count.php version 2.0.0 is out of date. The core version is 3.0.0 smartsclub/woocommerce/loop/sale-flash.php smartsclub/woocommerce/myaccount/form-login.php version 2.6.0 is out of date. The core version is 3.2.0 smartsclub/woocommerce/myaccount/form-lost-password.php version 2.6.0 is out of date. The core version is 3.0.0 smartsclub/woocommerce/myaccount/my-downloads.php smartsclub/woocommerce/myaccount/my-orders.php smartsclub/woocommerce/notices/error.php smartsclub/woocommerce/notices/notice.php smartsclub/woocommerce/notices/success.php smartsclub/woocommerce/order/form-tracking.php version 1.6.4 is out of date. The core version is 3.2.0 smartsclub/woocommerce/order/order-again.php smartsclub/woocommerce/order/tracking.php smartsclub/woocommerce/product-searchform.php smartsclub/woocommerce/single-product/add-to-cart/external.php smartsclub/woocommerce/single-product/add-to-cart/grouped.php version 2.1.7 is out of date. The core version is 3.0.7 smartsclub/woocommerce/single-product/add-to-cart/simple.php version 2.1.0 is out of date. The core version is 3.0.0 smartsclub/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.0.0 smartsclub/woocommerce/single-product/meta.php version 1.6.4 is out of date. The core version is 3.0.0 smartsclub/woocommerce/single-product/price.php version 2.4.9 is out of date. The core version is 3.0.0 smartsclub/woocommerce/single-product/product-attributes.php version 2.1.3 is out of date. The core version is 3.1.0 smartsclub/woocommerce/single-product/product-image.php version 2.6.3 is out of date. The core version is 3.1.0 smartsclub/woocommerce/single-product/product-thumbnails.php version 2.6.3 is out of date. The core version is 3.1.0 smartsclub/woocommerce/single-product/rating.php version 2.3.2 is out of date. The core version is 3.1.0 smartsclub/woocommerce/single-product/related.php version 1.6.4 is out of date. The core version is 3.0.0 smartsclub/woocommerce/single-product/review.php smartsclub/woocommerce/single-product/sale-flash.php smartsclub/woocommerce/single-product/share.php smartsclub/woocommerce/single-product/short-description.php smartsclub/woocommerce/single-product/tabs/additional-information.php version 2.0.0 is out of date. The core version is 3.0.0 smartsclub/woocommerce/single-product/tabs/description.php smartsclub/woocommerce/single-product/tabs/tabs.php smartsclub/woocommerce/single-product/title.php smartsclub/woocommerce/single-product/up-sells.php version 1.6.4 is out of date. The core version is 3.0.0 smartsclub/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 3.2.0 smartsclub/woocommerce/single-product.php smartsclub/woocommerce/taxonomy-product_cat.php smartsclub/woocommerce/taxonomy-product_tag.php Outdated Templates: ❌Learn how to update ### Action Scheduler ### ``` * Thread Starter [srihariwp](https://wordpress.org/support/users/srihariwp/) * (@srihariwp) * [5 years, 7 months ago](https://wordpress.org/support/topic/order-status-problem-2/#post-13493385) * Hi there!! * Waiting for your response * Please guide me, how to overcome from this!! * ASAP!! * Thank you srihari * [mother.of.code](https://wordpress.org/support/users/imazed/) * (@imazed) * The Mother of Code * [5 years, 7 months ago](https://wordpress.org/support/topic/order-status-problem-2/#post-13493540) * Can you please have a look to see if there are any order notes within the orders that are set to ‘Pending payment’? * Typically, these kinds of issues are due to a problem with IPN. Can you please double check if the notification URL in your PayPal account has been set properly? [https://docs.woocommerce.com/document/paypal-standard/#section-6](https://docs.woocommerce.com/document/paypal-standard/#section-6) * [con](https://wordpress.org/support/users/conschneider/) * (@conschneider) * Engineer * [5 years, 6 months ago](https://wordpress.org/support/topic/order-status-problem-2/#post-13528900) * Hi there, * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. * Kind regards, Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Order status problem’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) ## Tags * [pending payment](https://wordpress.org/support/topic-tag/pending-payment/) * 5 replies * 3 participants * Last reply from: [con](https://wordpress.org/support/users/conschneider/) * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/order-status-problem-2/#post-13528900) * Status: resolved