• Resolved selesti

    (@selesti)



    Hi

    For payments via Credit or Debit Card we’re noticing that orders are being marked as ‘On Hold’? Is this correct?

    Is this related to the Capture charge immediately option? We have this selected.

    Debugging produces:
    PayPal Braintree charge authorized (Charge ID: XXXXXX). Process order to take payment, or cancel to remove the pre-authorization. Order status changed from Pending Payment to On Hold.

    https://wordpress.org/plugins/woocommerce-gateway-paypal-powered-by-braintree/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Thomas Shellberg

    (@shellbeezy)

    Automattic Happiness Engineer

    Hey there,

    Authorized payments(not automatically captured) will be marked as ‘On Hold’ rather than ‘Processing’. This is because technically the payment is not yet paid. Once the charge is captured, it should be automatically marked as ‘Processing’.

    Hope this helps!

    Hi Tom,

    I’m having the same problem as selesti above. I do have “Capture charge immediately” checked.

    The order is marked “On Hold” when the user uses a credit card. But even when the payment shows as “settled” in Braintree, the order stays “on hold” in woocommerce. You can see my configuration in this thread:

    Orders stuck on hold

    Thomas
    With respect, there are now several threads about the credit card orders going into On-Hold instead of processing. While I know this is a free plugin, it is also an essential plugin, in that no woocommerce website can survive without working payment options. We just can’t wait for weeks for a reply from support when the updated version is not working. I liked your plugin, but are you looking into this issue at all, or do we all just switch to another plugin?
    Thanks

    Plugin Author Akeda Bagus

    (@akeda)

    Hi kat99!

    Apologies with the issue you’ve experienced, 1.2.1 has been released with the fix. Let us know if you still have a problem with the plugin. Thanks!

    How do I push an order through that’s marked on hold? I was able to resolve the PayPal validation error by changing the email.

    Yep! Status On Hold for me too.
    Not using Braintree tho.

    Same here!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Order status on hold’ is closed to new replies.