Order status on checkout page

  • Resolved kanak09

    (@kanak09)


    2 years, 11 months ago

    Hello,

    After the payment, on the checkout page I have the summary of the booking that is really nice. But the status is marked as booked in green “réservé” in french. But in my woocommerce interface the status is “waiting for approval”. (cf screenshot : https://snipboard.io/RJaAb4.jpg )

    Do you have any tips about this, and why the status is not the same ?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author yoancutillas

    (@yoancutillas)

    2 years, 11 months ago

    Hello, thank you,

    With Booking Activities, the booking status is “Booked” if the order is paid.

    That’s the intended behaviour, the only way to change it would be with custom code.

    “Waiting for approval”, “Approved” and “Rejected” are non-standard order status. You are probably using a plugin to use custom order status. Be aware that it may interfere with Booking Activities since Booking Activities changes the bookings status according to the order status, and changes the order status according to the order items. I would recommend to test Booking Activities thoroughly, I am actually surprised that the booking correctly turned to the “Booked” status after the payment since the order haven’t the “Completed” status.

    Thread Starter kanak09

    (@kanak09)

    2 years, 11 months ago

    Ok thanks for information.
    In fact I am selling outdoor activites, and despite the planning I manage on the backend I cannot let people be sure that the booking is effective. I need to approve each booking and send confirmation or reject.
    In the other way I tried the “book and pay later” but in my opinion it’s a very bad workflow to ask a customer “Ok now i have accepted the order can you pay ?” , moreover if he’s not very reactive by email…

    Anyway I found something strange with the admin planning. If i want to change a date of a booking on admin side (i am talking about that page : /wp-admin/admin.php?page=bookacti_bookings&status%5B0%5D=all&keep_default_status=1&booking_id=64) , then the booking is changed and the admin receive an email, but the customer doesn’t receive anything… so there is no way to tell him I changed the date ?

    Thanks for help

    Thread Starter kanak09

    (@kanak09)

    2 years, 11 months ago

    Another issue if you can help me please, I tried to disable some email notifications, but the customer is still receiving the “Order complete”.

    https://snipboard.io/9ZK8Ha.jpg

    Plugin Author yoancutillas

    (@yoancutillas)

    2 years, 11 months ago

    Hello, I have tested to reschedule a booking from the backend on my side, the notification was correctly sent to the administrator and the customer. Can you make sure the customer email is correct and try again? (Check your spams too)

    The “Order complete” notification is not handled by Booking Activities. You can deactivate it in WooCommerce > Settings > Emails tab.

    Thread Starter kanak09

    (@kanak09)

    2 years, 11 months ago

    Hello !

    Indeed you’re right. The email on customer side was in the spambox because it is sent using the “admin wordpress email” and not “the woocommerce email”.

    Anyway i mark it as resolved
    best Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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