Support » Plugin: TheBunch KE Pesapal Gateway for Woocommerce » Order Status Not Updating

  • Resolved psychosis51

    (@psychosis51)


    Hello!
    We have entered the correct IPN URL, also tried manually pulling the IPN request from the PesaPal Dashboard, but unfortunately, the statuses remain the same.

    Debug Log is enabled but the mentioned file cannot be found anywhere.
    Where this file can be found?
    woocommerce/logs/pesapal-6c78382ce40d941b4a921fbdad2ddf24.txt

    Any help will be appreciated.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 17 total)
  • Plugin Author Paul Kevin

    (@rixeo)

    Hey @psychosis51,

    Please liaise with PesaPal on this. Regarding the logs, please refer to this article https://docs.woocommerce.com/document/finding-php-error-logs/

    We have liaised with Pesapal and they say there’s no issue on their end.
    Can you be more specific please?
    We already know how to enable the PHP error logs.
    However, in your plugin settings, there’s a Debug option. But that option doesn’t seem to work. There’s a path to the Log file, but that file is no where in the hosting.
    Can you please confirm that the Debug option is not working either?

    Plugin Author Paul Kevin

    (@rixeo)

    Hey @psychosis51,

    There should be an error log generated when transactions are hit. Let me take a look at the code and add more debugging options.

    Warm Regards
    Paul Kevin

    Debugging is just a small issue.
    The problem is with the Order Statuses. We’d like to get help on this.

    Is there anything specific we should be telling to the PesaPal support?

    We contacted them, and they said there’s no issue on their end.

    Plugin Author Paul Kevin

    (@rixeo)

    Order status is handled with the IPN push from PesaPal, you will need to debug it with PesaPal as other users complained on the same

    Hello Kevin,
    Please help us, please. The order status is not updating from pending. Everything is set up well. Can you please just help or just create a small woo-commerce website and just have a look for yourself the problem we are having

    Plugin Author Paul Kevin

    (@rixeo)

    Hello @gomez1996,

    Hope this finds you well. Please send me more details using the form on this page https://www.hubloy.com/request-assistance/ with your WordPress admin and ftp details to help me debug the issue.
    I did debug the issue with a user before and the issue was on PesaPal’s side not sending the IPN requests, as their support is very reluctant on getting things fixed.

    Warm Regards
    Paul Kevin

    Hello I was sending the details but I exceeded the limit for typing, how else can I reach you?

    Plugin Author Paul Kevin

    (@rixeo)

    Hello @gomez1996,

    Please try now, I have increased the limit

    Hello @rixeo
    I have sent you the information

    Plugin Author Paul Kevin

    (@rixeo)

    Hello @gomez1996,

    Thanks, I have received. Kindly manually push the IPN from PesaPal dashboard. I have added the logging.

    Thank you Paul for your great help.
    Haw do you manually push ipn on pesapal and will I be doing it every time?Am sorry for the many question.
    And I will surely donate to the plug in.
    Thank you in advance.

    • This reply was modified 9 months, 1 week ago by gomez1996. Reason: repeated words

    When I click retry on pesapal ipn area it just shows 6 pending ipns

    Plugin Author Paul Kevin

    (@rixeo)

    Yes, please send all then check the logs

    Unfortunately even after pushing the ipns they are still pending. I have also tried pesapress which submits orders on its own with an error of number/name missing

Viewing 15 replies - 1 through 15 (of 17 total)
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