Title: Order status issue
Last modified: August 25, 2020

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# Order status issue

 *  Resolved [Najm](https://wordpress.org/support/users/gcsaudi/)
 * (@gcsaudi)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/order-status-issue-2/)
 * Hi there,
 * When i change the order status from on-hold to cancelled, the page shows “There
   has been a critical error on your website. Please check your site admin email
   inbox for instructions.”
 * I dont get any email from system about it tho.
 * So this only happens when changing from on-hold to cancelled. If i changed it
   to any other status it wont show this.
 * Also this only happens after the new woocommerce update and wordpress update.
 * I tried to disable all plugins. But still i would have the same issue.
 * Any idea?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [fevered – a11n](https://wordpress.org/support/users/fevered/)
 * (@fevered)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/order-status-issue-2/#post-13311806)
 * Hey there!
 * On your WordPress dashboard can you navigate to WooCommerce > Status > Logs? 
   This is the logs section of WooCommerce. There’s a dropdown on this page, that
   has a list of all logs on the site – can you check if there is a fatal error 
   log? If so, can you paste the most recent fatal error log here?
 *  Thread Starter [Najm](https://wordpress.org/support/users/gcsaudi/)
 * (@gcsaudi)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/order-status-issue-2/#post-13311891)
 * Thank you [@fevered](https://wordpress.org/support/users/fevered/)
 * This log made me see that the issue was caused by wp smtp pro.
 *  Thread Starter [Najm](https://wordpress.org/support/users/gcsaudi/)
 * (@gcsaudi)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/order-status-issue-2/#post-13312080)
 * I can confirm issue is resolved after updating wp smtp pro to the latest version.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Order status issue’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Najm](https://wordpress.org/support/users/gcsaudi/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/order-status-issue-2/#post-13312080)
 * Status: resolved