Support » Plugin: WooCommerce Stripe Payment Gateway » Order Received Page not working anymore

  • Resolved golfball-uhu

    (@golfball-uhu)


    Hi,
    I updated today your plugin in my Testshop from 4.2.3 to 4.3.1 and realized in Testmodus that after finishing order process..cart – checkout – Bestellung prüfen und bezahlen – the process should lead to order received page…but all I get is a white/empty page and the message:

    {“result”:”success”,”redirect”:”http:\/\/testshop.golfball-uhu.de\/bestellung-shop\/checkout\/order-received\/74044\/?key=wc_order_re5V8daBtRd9U”}

    Normal checkout with bank transfer + paypal works.

    Going back to the older version of your plugin + older version of WooCommerce 3.7.0 without any success…so maybe it´s the new wordpress version …it got also updated from 5.2.5 to 5.3.2.

    In my live shop with all the older versions it works fine.

    Regards
    René

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Joey – a11n

    (@jricketts4)

    Hi @golfball-uhu,

    I’ve not been able to duplicate this locally, but I do see the issue occurring on your site.

    It’s possible there’s another plugin causing a conflict that wasn’t causing it before the update.

    Can you try conflict testing and let me know the results?
    – Deactivate all plugins, except for WooCommerce and Stripe.
    – Activate a default theme, such as Storefront.

    Please let me now if that yields any positive results!

    Thank you,
    Joey

    Thread Starter golfball-uhu

    (@golfball-uhu)

    well…the site “Bestellung prüfen und bezahlen (Check and pay the order)” is created by the plugin german market..it is mandatory for germany…if I deactivate german market stripe works and Im getting forwarded to order received.

    …but anyway…those 2 plugins should be able to work together (they did before)…maybe you should talk to marketpress…they are the developers of german market.

    regards

    Plugin Support Joey – a11n

    (@jricketts4)

    Hi @golfball-uhu,

    Since it seems that this is likely a conflict, as you’ve suggested, the next best step would be for you to reach out to their support.
    Since they are a third-party developer, there’s not much we’re able to do on our end.

    I could be wrong, but I believe you can reach out to them here: https://marketpress.de/hilfe/

    Thank you,
    Joey

    Thread Starter golfball-uhu

    (@golfball-uhu)

    I did and the recommendation is to switch off “Bestellung prüfen + bezahlen”….instead of you two working together and solving the problem…it seems I´m the only one with that problem….but that´s the way it is, right?

    :-(….ok

    Thread Starter golfball-uhu

    (@golfball-uhu)

    You might be interessted…or not….but I found the Plugin which is responsible for the problem (after 2 days testing).

    It is WooCommerce PDF Vouchers…downloaded it before X-mas and forgot about that. If I deactive it everything works fine.

    Regards
    René

Viewing 5 replies - 1 through 5 (of 5 total)
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