Title: order-received endpoint not loading
Last modified: August 18, 2020

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# order-received endpoint not loading

 *  [brandbarron](https://wordpress.org/support/users/brandbarron/)
 * (@brandbarron)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/order-received-endpoint-not-loading/)
 * Hi,
 * I installed and configured PayPal checkout for a client. Orders are being captured
   with Woocommerce and payment is being accepted through PayPal. However, upon 
   successful payment, the user is not being redirected back to /order-received 
   and they are placing multiple orders believing their payment did not go through.
 * Additionally, the the client received this email from PayPal:
    Please check your
   server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to 
   the following URL(s) are failing.
 * End of last week I used a WooCommerce website form submission and provided credentials
   for an admin login to the site. Let me know how I can tie this request to that
   submission.
 * Your assistance is greatly appreciated.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forder-received-endpoint-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Rynald0s](https://wordpress.org/support/users/rynald0s/)
 * (@rynald0s)
 * Automattic Happiness Engineer
 * [5 years, 8 months ago](https://wordpress.org/support/topic/order-received-endpoint-not-loading/#post-13272526)
 * Hi [@brandbarron](https://wordpress.org/support/users/brandbarron/)!
 * It looks like PayPal has some trouble connecting back to your site. I can see
   the notice from PP that you’ve added here, but not the URL. The URL should look
   like this:
 * [https://example.com/?wc-api=WC_Gateway_Paypal](https://example.com/?wc-api=WC_Gateway_Paypal)
 * Please work through the following documentation to see if that helps resolve 
   the issue:
 * [https://docs.woocommerce.com/document/paypal-standard/#section-23](https://docs.woocommerce.com/document/paypal-standard/#section-23)
 * Cheers!
 *  Thread Starter [brandbarron](https://wordpress.org/support/users/brandbarron/)
 * (@brandbarron)
 * [5 years, 8 months ago](https://wordpress.org/support/topic/order-received-endpoint-not-loading/#post-13285123)
 * Sup all,
 * Worked it out. We had a seemingly unrelated plugin conflict; Feedblitz which 
   hasn’t been updated in over three years. Deactivated then removed the plugin 
   and buyers now see the confirmation message upon submitting information to PayPal.
 * I do have an observation related to the payment submission; once PayPal information
   has been entered the cart page is displayed and half greyed out. If the user 
   scrolls up they then see a “spinning wheel” which to some indicates the page 
   is busy completing financial transaction. What can we do to make this more apparent
   that the page is working to complete the transaction?
 * Thank you,

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘order-received endpoint not loading’ is closed to new replies.

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## Tags

 * [order received](https://wordpress.org/support/topic-tag/order-received/)
 * [paypal redirect](https://wordpress.org/support/topic-tag/paypal-redirect/)
 * [thank you page](https://wordpress.org/support/topic-tag/thank-you-page/)

 * 2 replies
 * 2 participants
 * Last reply from: [brandbarron](https://wordpress.org/support/users/brandbarron/)
 * Last activity: [5 years, 8 months ago](https://wordpress.org/support/topic/order-received-endpoint-not-loading/#post-13285123)
 * Status: not resolved