Title: Order receipts Last modified: August 31, 2016 --- # Order receipts * Resolved [happywriter](https://wordpress.org/support/users/happywriter/) * (@happywriter) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/) * As of yesterday I stopped receiving receipts for orders on my website from Woo Commerce. Where do I check that function and how do I fix that? * [https://wordpress.org/plugins/woocommerce/](https://wordpress.org/plugins/woocommerce/) Viewing 11 replies - 1 through 11 (of 11 total) * Thread Starter [happywriter](https://wordpress.org/support/users/happywriter/) * (@happywriter) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165530) * I found email under settings and verified that they are sent to purchasers, but not to me. Not sure what to do. Also, I am getting all my mail to that email address from other websites, so spam isn’t an issue and my spam folder is clean. * Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * (@mikejolley) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165651) * Emails send when the order status is changed to ‘processing’, ‘on-hold’ or ‘completed’. Check your orders have this status. * You can see if emails are ‘sending’ but you’re just not receiving them with [https://wordpress.org/plugins/wp-mail-logging/](https://wordpress.org/plugins/wp-mail-logging/) Don’t forget to check your spam box. * If not spammed, but logged as sending, it may be a server issue. Try using a different method of email sending with [https://wordpress.org/plugins/wp-smtp/](https://wordpress.org/plugins/wp-smtp/) * You can also combine [https://wordpress.org/plugins/wp-smtp/](https://wordpress.org/plugins/wp-smtp/) with [https://www.mandrill.com/](https://www.mandrill.com/) or [https://www.mailgun.com/](https://www.mailgun.com/) for improved deliverability and logging. I recommend this anyway. * Thread Starter [happywriter](https://wordpress.org/support/users/happywriter/) * (@happywriter) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165749) * I don’t get emails from any status. I used to get cancelled and completed orders. They aren’t going to spam. I uploaded the smtp plugin and it didn’t help. Any more ideas? * Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * (@mikejolley) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165753) * Yeah, use the logging plugin and see if it even attempts to send. * Thread Starter [happywriter](https://wordpress.org/support/users/happywriter/) * (@happywriter) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165755) * It didn’t help at all. What’s wrong? * [mariozgb](https://wordpress.org/support/users/mariozgb/) * (@mariozgb) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165757) * Hi there, me as admin i recive all of it. but first i had built the web on subdomain ass.aarrowsignspinners.com and woocommerce and all work just fine all costumers recive nottifications for all (it is internal shop for our franchisee only – paying by account funds). So after putting that complete web to rootfolder of our primary domain aarrowsignspinners.com and in php my admin i have replaced web address from ass.aarrowsignspinners.com to aarrowsignspinners.com me as admin still recive it but costumers don’t recive nottification. * now do i need to edit something or what i need to do? * thank you * Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * (@mikejolley) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165759) * > It didn’t help at all. What’s wrong? * Were the emails logged or not? I’m not interesting in whether they were received or not right now, just whether the logging plugin saw them. * Thread Starter [happywriter](https://wordpress.org/support/users/happywriter/) * (@happywriter) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165767) * I looked on the WP dashboard and can’t find that. Where would I look to see the email log? * Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * (@mikejolley) * [10 years, 7 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165768) * The plugin I asked you to try [https://wordpress.org/plugins/wp-mail-logging/](https://wordpress.org/plugins/wp-mail-logging/) * Thread Starter [happywriter](https://wordpress.org/support/users/happywriter/) * (@happywriter) * [10 years, 6 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165779) * Thanks very much for your replies. I solved the mystery. When my email host changed over from Verizon to AOL only the mail from my website was going into spam. Fixed! Do you think it’s advisable to retain the WP SMPT plug-in? * Plugin Contributor [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * (@mikejolley) * [10 years, 6 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165786) * Up to you; if mail() works its not needed. Viewing 11 replies - 1 through 11 (of 11 total) The topic ‘Order receipts’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3640790) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 11 replies * 3 participants * Last reply from: [Mike Jolley](https://wordpress.org/support/users/mikejolley/) * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/order-receipts/#post-7165786) * Status: resolved