Title: Order processing error Last modified: November 9, 2024 --- # Order processing error * Resolved [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/) * Hi, I am getting this error in some of my order There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 * Anybody help me how it can be resolve? Viewing 15 replies - 1 through 15 (of 28 total) 1 [2](https://wordpress.org/support/topic/order-processing-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/order-processing-error/page/2/?output_format=md) * Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/) * (@jamieong) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18126249) * Hi [@cognetics](https://wordpress.org/support/users/cognetics/), * Thank you for reaching out with this issue. * To move forward, it would be really helpful if you could share your **System Status Report**. You can find this by going to the **WooCommerce / Status** section of your site, clicking on **Get system report**, and then selecting **Copy for support**. * Please also provide any log entries related to this issue. You can upload them to our [PrivateBin](http://privatebin.syde.com/), and then share the link here for us to review in detail. * Let us know once you’ve gathered this information, and we’ll proceed from there. * Best Regards, Jamie * Thread Starter [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18126370) * Hi Jamie, Thanks for your reply. This is the status report sent and you check from the link below * [https://privatebin.syde.com/?aea328bb487f1d81#Cisi1j8LhMXEiMZLX8mhgpWDHZvMsgWMACRjjcDX3uLG](https://privatebin.syde.com/?aea328bb487f1d81#Cisi1j8LhMXEiMZLX8mhgpWDHZvMsgWMACRjjcDX3uLG) * Can you help me from where from I can get the log entries you are talking about? * Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/) * (@jamieong) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18128370) * Hi [@cognetics](https://wordpress.org/support/users/cognetics/), * Thank you for sharing the System Status Report with us. We could see that logging was not enabled on your site. You can enable this feature from the “Connection” tab in your plugin settings. Once “Logging” is enabled, every transaction will generate a log entry. * It’s important to understand that if “Logging” wasn’t enabled before, there will be no previous records of the transactions. In that situation, we’ll need to wait for upcoming failed orders to generate new log entries. * You can retrieve these logs from the path: Access the WooCommerce > Status > Logs section, and proceed to choose the most recent “woocommerce-paypal-payments” file associated with the date of the failed order. * Please provide those log entries on our [PrivateBin](http://privatebin.syde.com/). After uploading, send us the link, so we can review them in detail. * Lastly, can we request a full screenshot of the failed order page? We’re particularly interested in seeing the order note. * If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: [https://paypal.inpsyde.com/docs/request-support/](https://paypal.inpsyde.com/docs/request-support/) ( please add the URL of this thread in the ticket as well) * Best Regards, Jamie * Thread Starter [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18128873) * Hi Jamie, * Thanks for your detailed response. I have enabled the Logs and will share the details with you soon when I see the failed order. * I am attaching a screenshot of recent failed order. * > [View post on imgur.com](https://imgur.com/vHsOO3N) * Thread Starter [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18129552) * Hi Jamie, I got the log on my recent order failed. Please check here [https://privatebin.syde.com/?9ef7e92e3417b8fa#fS99gAwkF4bziBsZJvjC1aaoT5HQd4qgW1tXCefdU1W](https://privatebin.syde.com/?9ef7e92e3417b8fa#fS99gAwkF4bziBsZJvjC1aaoT5HQd4qgW1tXCefdU1W) * Please help me to resolve this issue as soon as possible. I am losing many orders due to this error. * Thank you for your help. - This reply was modified 1 year, 6 months ago by [cognetics](https://wordpress.org/support/users/cognetics/). * [barry](https://wordpress.org/support/users/swagit/) * (@swagit) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18130267) * We were having the same issue – rolling back to the previous version solved it for us for now — * In LOG for Payment plugin: * **2024-11-12T06:51:23+00:00** **Info** Webhooks subscribed. [](https://swagprintfactory.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-paypal-payments-2024-11-12#L61)** 2024-11-12T17:41:08+00:00** **Warning** No PayPal order ID found in order #7866 meta. [](https://swagprintfactory.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-paypal-payments-2024-11-12#L62)** 2024-11-12T17:41:08+00:00** **Error** Payment failed: There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 [](https://swagprintfactory.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-paypal-payments-2024-11-12#L63)** 2024-11-12T17:41:25+00:00** **Warning** No PayPal order ID found in order #7866 meta. [](https://swagprintfactory.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-paypal-payments-2024-11-12#L64)** 2024-11-12T17:41:25+00:00** **Error** Payment failed: There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 [](https://swagprintfactory.com/wp-admin/admin.php?page=wc-status&tab=logs&view=single_file&file_id=woocommerce-paypal-payments-2024-11-12#L65)** 2024-11-12T17:51:23+00:00** **Debug** POST [https://api-m.paypal.com/v1/oauth2/token?grant_type=client_credentials](https://api-m.paypal.com/v1/oauth2/token?grant_type=client_credentials) * In LOG for Woocommerce: * ** 2024-11-12T06:51:29+00:00 Warning Error when setting property ‘parent_id’ for order 5977: Invalid parent ID Additional context * [[**2024-11-12T17:54:03+00:00****Warning** Empty patterns received from the PTK Pattern Store * [EliteGent](https://wordpress.org/support/users/gentlemako/) * (@gentlemako) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18130432) * Same issue here. * Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/) * (@jamieong) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18130689) * Hi [@cognetics](https://wordpress.org/support/users/cognetics/) , * We will look into this and update you of our findings. * [@swagit](https://wordpress.org/support/users/swagit/), thank you for sharing the solution that works for you. [@gentlemako](https://wordpress.org/support/users/gentlemako/), we would encourage you to open a new support thread respectively as the issues reported in this thread may not be caused by the same thing. We would provide assistance to you separately. * Best Regards, Jamie * Thread Starter [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18131106) * Thank you [@jamieong](https://wordpress.org/support/users/jamieong/) , Looking for an update from you soon. - This reply was modified 1 year, 6 months ago by [cognetics](https://wordpress.org/support/users/cognetics/). * Thread Starter [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18135095) * [@swagit](https://wordpress.org/support/users/swagit/) Can you tell me which version you are using solved the issue for you? * [barry](https://wordpress.org/support/users/swagit/) * (@swagit) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18136237) * [@cognetics](https://wordpress.org/support/users/cognetics/) we are using version 2.9.3 * Thread Starter [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18136486) * Thanks for your response. * Thread Starter [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/#post-18137837) * [@jamieong](https://wordpress.org/support/users/jamieong/) Any news? I am facing this issue only in Credit Card processing for Advanced Payment Methods * Thread Starter [cognetics](https://wordpress.org/support/users/cognetics/) * (@cognetics) * [1 year, 6 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18138053) * I have tried version 2.9.3 but not solved the issue for me. Still having same issue with Credit Cards orders * [aledark504](https://wordpress.org/support/users/aledark504/) * (@aledark504) * [1 year, 5 months ago](https://wordpress.org/support/topic/order-processing-error/page/2/#post-18139051) * Mismo Problema! Viewing 15 replies - 1 through 15 (of 28 total) 1 [2](https://wordpress.org/support/topic/order-processing-error/page/2/?output_format=md) [→](https://wordpress.org/support/topic/order-processing-error/page/2/?output_format=md) The topic ‘Order processing error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev= 3234615) * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-paypal-payments/reviews/) * 31 replies * 8 participants * Last reply from: [Krystian Syde](https://wordpress.org/support/users/inpsydekrystian/) * Last activity: [1 year, 4 months ago](https://wordpress.org/support/topic/order-processing-error/page/3/#post-18213097) * Status: resolved