Support » Plugin: PayPal for WooCommerce » Order Processing emails not sent

Order Processing emails not sent

  • Resolved scerbj

    (@scerbj)



    6 months, 1 week ago

    When I receive a new order with Paypal Express, the order status is set to “processing” as it is supposed to. However, no email is sent to the customer. The order-processing email is enabled under Woocommerce>Settings>Emails.

    When I manually update an order to processing in the Woocommerce>Orders screen, the email is sent correctly.

    Thanks for any help you can provide.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • scerbj

    (@scerbj)

    6 months, 1 week ago

    I fixed this. It was an issue with the Booster plugin customer order status settings.

    Plugin Contributor Oliver

    (@angelleyesupport)

    6 months, 1 week ago

    Sorry for the delay in getting back to you and happy to know that you figure that out. We always recommend running basic debugging steps so that you know its not something caused by some other installed plugin. The steps are:
    1- Deactivate all extra plugins and enable them one by one until you get the same error.
    2- Switch to basic Twenty theme if Step once failed to fix the error.

    Hope that these steps may help you debug the issue in future.

    Let us know if you need any further assistance.
    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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