Support » Plugin: 2Checkout Payment Gateway for WooCommerce » Order Pending Still an Issue

Order Pending Still an Issue

  • Resolved DaWebmaster

    (@dawebmaster)


    4 years ago

    Hello,
    I was having an issue for the entire day today with the plugin. Orders were stuck in pending payment despite funds actually being received and approved in 2checkout. I thought this wasa hosting issue but it was not. Only when I downgraded from 3.0 to 2.3 did it start working correctly again.

    Hope this issue can be resolved. Good plugin otherwise. Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter DaWebmaster

    (@dawebmaster)

    4 years ago

    Sorry if topic duplicated, wordpress appeaed to not send it the first time. Hoping for a fix though. thank you again.

    Plugin Author N-Media

    (@nmedia)

    4 years ago

    Hi @dawebmaster,

    Did you configure INS settings as per guide: https://najeebmedia.com/blog/woocommerce-2checkout-payment-gateway-setup-guide/

    and what you mean by: ‘wordpress appeaed to not send it the first time.’

    Plugin Author N-Media

    (@nmedia)

    4 years ago

    Hi,

    we have fixed this issue in version 3.1. Now order status is set by INS after successful payment.

    Thread Starter DaWebmaster

    (@dawebmaster)

    4 years ago

    Hi,

    Thank you for the reply. I followed the link you sent and set up everything as per the instructions. I then went ahead and updated the plugin to the latest version (3.1) but the issue still persists. I ran two test orders and it seems to be stuck on Pending Payment even after payment has been made.

    Plugin Author N-Media

    (@nmedia)

    4 years ago

    Ok, can you please turn Debug on and send me debug log via email sales@najeebmedia.com

    Thread Starter DaWebmaster

    (@dawebmaster)

    4 years ago

    Hi thank you for all your help so far! I sent you an email.

    Plugin Author N-Media

    (@nmedia)

    4 years ago

    Hi,

    I didn’t receive any email.

    Webbing

    (@w3bbing)

    4 years ago

    I confirm the issue above, the orders remain as Pending even with version 3.2 of the plugin. We downgraded to 2.3 in order to keep the website functional.

    Plugin Author N-Media

    (@nmedia)

    3 years, 11 months ago

    Hi,

    we have also received confirmation from clients that new version change status, you need to re-check your INS settings.

Viewing 9 replies - 1 through 9 (of 9 total)
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