Title: Order Payment Last modified: October 17, 2022 --- # Order Payment * Resolved [maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * (@maisfinancaspt) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/) * Hello! Currently, when a customer places an order by bank transfer, the order is automatically completed, and in this case, it is impossible for woocommerce to confirm whether the order has actually been paid… basically as soon as the customer places the order, the next minute it automatically becomes completed. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/order-payment-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/order-payment-2/page/2/?output_format=md) * Thread Starter [maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * (@maisfinancaspt) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16105349) * Thank you, Regards, * [anastas10s](https://wordpress.org/support/users/anastas10s/) * (@anastas10s) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16109706) * Hi there [@maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) 👋 * > basically as soon as the customer places the order, the next minute it automatically > becomes completed. * Thanks for reaching out! What is happening is certainly odd, from what the documentation on [Direct Bank Transfer (BACS)](https://woocommerce.com/document/bacs/) details, [the order should be placed with an “ON HOLD” status](https://woocommerce.com/document/managing-orders/#understanding-order-statuses-in-relation-to-payment-gateways). * I’d like to investigate further. Could you please share a copy of your site’s System Status? You can find it via `WooCommerce > Status`. Select `Get system report` and then `Copy for support`. You can use [https://pastebin.com/](https://pastebin.com/) for pasting it there and sharing it with us. * For capturing screenshots, and sending them over as well, check out [https://snipboard.io/](https://snipboard.io/) * Looking forward to hearing from you! * Thread Starter [maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * (@maisfinancaspt) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16112373) * Hello! I have already sent the system report code, as I don’t know if I did it right I will paste it here briefly… Thanks and see you soon! * Thread Starter [maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * (@maisfinancaspt) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16112375) * ``` ### WordPress Environment ### WordPress address (URL): https://maisfinancaspt.com Site address (URL): https://maisfinancaspt.com WC Version: 7.0.0 REST API Version: ✔ 7.0.0 WC Blocks Version: ✔ 8.5.1 Action Scheduler Version: ✔ 3.5.2 Log Directory Writable: ✔ WP Version: 6.0.3 WP Multisite: – WP Memory Limit: 500 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.32 PHP Post Max Size: 500 MB PHP Time Limit: 300 PHP Max Input Vars: 2500 cURL Version: 7.79.1 OpenSSL/1.1.1g-fips SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.24-MariaDB-log Max Upload Size: 500 MB Default 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Finalizar compras: #3324 - /finalizar-compra/ A minha conta: #4912 - /minha-conta/ Termos e condições: #1321 - /politica-de-privacidade/ ### Theme ### Name: GeneratePress Version: 3.1.3 Author URL: https://tomusborne.com Child Theme: ❌ – Se estiver a modificar o tema do WooCommerce ou um tema principal que não construiu pessoalmente recomendamos o uso de um tema dependente. Veja: Como criar um tema dependente WooCommerce Support: ✔ ### Templates ### Overrides: /home/sites/2b/4/4de2f8158e/public_html/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/cart-elementor.php /home/sites/2b/4/4de2f8158e/public_html/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/form-checkout.php /home/sites/2b/4/4de2f8158e/public_html/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/thankyou.php /home/sites/2b/4/4de2f8158e/public_html/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/form-login.php versão 4.1.0 está desactualizado. A versão actual é 6.0.0 /home/sites/2b/4/4de2f8158e/public_html/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/my-account.php /home/sites/2b/4/4de2f8158e/public_html/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/my-account.php /home/sites/2b/4/4de2f8158e/public_html/wp-content/plugins/woolentor-addons-pro/wl-woo-templates/my-account.php Outdated Templates: ❌ Saiba como actualizar ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-10-19 19:06:32 +00:00 Options: ✔ Notes: 23 Onboarding: completed ### Action Scheduler ### Complete: 1.089 Oldest: 2022-09-21 22:09:26 +0000 Newest: 2022-10-18 12:38:01 +0000 Failed: 27 Oldest: 2022-09-15 20:54:02 +0000 Newest: 2022-10-16 10:42:46 +0000 Pending: 4 Oldest: 2022-10-19 00:10:59 +0000 Newest: 2022-11-15 01:58:53 +0000 ### Status report information ### Generated at: 2022-10-19 00:10:58 +00:00 ``` * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16116774) * Hi [@maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * I understand that orders are being completed when the used payment gateway for the transaction is thru bank transfer. * Can you please confirm if the payment gateway used for these orders are thru the [Direct Bank Transfer (BACS)](https://woocommerce.com/document/bacs/) as I can see that you also have `Multibanco, MBWAY, Cartão de crédito e Payshop ( IfthenPay) para WooCommerce: por PT Woo Plugins (by Webdados) – 6.2.0` enabled on your site. * If you could also provide a screenshot of the Order Notes of one of these orders, that would help us check this further. * I’d recommend using [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). You can share the direct link to the image as a response to this topic. * Thread Starter [maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * (@maisfinancaspt) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16118285) * Hello! I didn’t quite understand what it is to do… is it to send screenshots of the payments made? * Kind Regards, * [Saif](https://wordpress.org/support/users/babylon1999/) * (@babylon1999) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16122190) * Hello [@maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/), * > I didn’t quite understand what it is to do… is it to send screenshots of the > payments made? * Xue28 was asking for the order notes found in `WooCommerce > Orders`. * Link to image: [https://i.imgur.com/X9cnjfG.png](https://i.imgur.com/X9cnjfG.png) * Please make sure to blur any sensitive information before posting the screenshot here. * Also, can you please confirm you’re not using the plugin mentioned above? * Look forward to hearing back from you. * Thread Starter [maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * (@maisfinancaspt) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16123454) * Hello! Thanks for the clarification! * Yes, I am using woocommerce! * This information does not appear on my dashboard because I am using a plugin to better organize my wordpress… How can I show you this information? Is there another way? * Kind Regards, * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16126685) * Hi [@maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * I apologize for the confusion I caused on your end. * > basically as soon as the customer places the order, the next minute it automatically > becomes completed * Firstly, can you please confirm which payment gateway was used for these orders? * > This information does not appear on my dashboard because I am using a plugin > to better organize my wordpress… How can I show you this information? Is there > another way? * Can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively? * If you don’t already have a screenshot service installed, you can try [https://snipboard.io](https://snipboard.io) or [http://skitch.com/](http://skitch.com/). You can share the direct link to the image as a response to this topic. * Thread Starter [maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * (@maisfinancaspt) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16135630) * Hello! * No problem. First of all, the payment method I’m talking about is by bank transfer… * [https://screenrec.com/share/n4EWYmdMKl](https://screenrec.com/share/n4EWYmdMKl) * Here you go! I made a recording to be simpler… * Kind Regards, * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16137660) * Hi [@maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * > First of all, the payment method I’m talking about is by bank transfer… * Once again, can you please confirm if you are referring to the [Direct Bank Transfer (BACS)](https://woocommerce.com/document/bacs/) [payment gateway](https://woocommerce.com/document/premium-payment-gateway-extensions/) used for these orders? * If so, orders should be placed `On Hold` until payment clears outside of WooCommerce. * To know which payment gateway was used, please select one order and check the** Order Notes** on the right side of the screen same like this: * ![](https://i0.wp.com/snipboard.io/KaTrUS.jpg?ssl=1) * Image Link: [https://snipboard.io/KaTrUS.jpg](https://snipboard.io/KaTrUS.jpg) * I apologize but I cannot verify it through the video you sent. * Thread Starter [maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * (@maisfinancaspt) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16139472) * Hello again, * [https://screenrec.com/share/VJ8DUFl0L3](https://screenrec.com/share/VJ8DUFl0L3) * If I open each order separately a note appears, this note is from the last order! Is this what you need to see? * Regards, * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16141508) * Hi [@maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * Thank you for providing the screenshot, I can confirm that for this order you used the [Direct Bank Transfer (BACS)](https://woocommerce.com/document/bacs/) as the payment gateway. * However, on this particular order, the Order Notes state that the payment is ` On Hold`, which is correct since you need to manually change it once the payment has been completed on your end. * > Currently, when a customer places an order by bank transfer, the order is automatically > completed, and in this case, it is impossible for woocommerce to confirm whether > the order has actually been paid… basically as soon as the customer places > the order, the next minute it automatically becomes completed. * If you could please provide the Order Notes for the order you are referring to here, that would help us further troubleshoot. * If you could also provide the **fatal error logs** (if any) under `WooCommerce > Status > Logs`. * Thread Starter [maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * (@maisfinancaspt) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16144182) * Hello! Exactly, I’m supposed to confirm the payment manually… that’s precisely why I don’t understand what happened… and the note in the screenshot I sent is from one of the orders where this problem happened, I dont understand what do you need more from notes, I’m sorry… * In the link follows a screenshot about the errors, I don’t know if this is what it was supposed to show or something else… [https://screenrec.com/share/g5Vh4BTLds](https://screenrec.com/share/g5Vh4BTLds) * [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * (@xue28) * [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/#post-16149661) * Hi [@maisfinancaspt](https://wordpress.org/support/users/maisfinancaspt/) * I apologized if I caused confusion on your end. Let’s start from the top here: * > as soon as the customer places the order, the next minute it automatically > becomes completed. * You mentioned here that as soon as the order is placed, the status becomes `Completed` afterwards, is that correct? Hence, I asked for the Order Notes to verify what happened to the order that became completed. However, on your [screenshot here](https://screenrec.com/share/VJ8DUFl0L3), the Order Notes only states one line: `Awaiting BACS payment Order status changed from Pending payment to On Hold`. There were nothing afterwards. * Below is an example of an order using the BACS payment gateway and its Order Notes. Please notice how the transaction was properly logged here: * ![](https://i0.wp.com/snipboard.io/XPBufZ.jpg?ssl=1) * Image Link: [https://snipboard.io/XPBufZ.jpg](https://snipboard.io/XPBufZ.jpg) * Hence, I am asking for the Order Notes of the order that has been completed automatically once it was ordered. * > This information does not appear on my dashboard because I am using a plugin > to better organize my wordpress… * Meanwhile, you mentioned here that you are using a plugin to better organize your site. If you could please temporarily disable it and resend the screenshot of the Order Notes for us to check this further? * Looking forward to your reply. Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/order-payment-2/page/2/?output_format=md) [→](https://wordpress.org/support/topic/order-payment-2/page/2/?output_format=md) The topic ‘Order Payment’ is closed to new replies. * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504) * [WooCommerce](https://wordpress.org/plugins/woocommerce/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/) * 20 replies * 4 participants * Last reply from: [xue28 (woo-hc)](https://wordpress.org/support/users/xue28/) * Last activity: [3 years, 7 months ago](https://wordpress.org/support/topic/order-payment-2/page/2/#post-16156777) * Status: resolved