• Resolved Sara B.

    (@binavel)


    Hi,

    Since three updates ago, approximately, I’ve been having an error in the order-pay page, it gives an error of page not found, normally when I update WooCommerce it works again, but there was one time there was no update and changing a setup about guest not being able to buy and resetting as how it should be worked again.

    I’m not sure why is this happening I’ve tried disabling all the plugins I have to complement WooCommerce and the problem persisted only when I change the ‘setup’ of WooCommerce does like a ‘reset’ and works again.

    Even if so far has an easy fix I’m wondering if someone could help me because this shouldn’t happen.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hi there @binavel,

    Thanks for reaching out!

    Since three updates ago, approximately, I’ve been having an error in the order-pay page, it gives an error of page not found

    This usually happens when your WooCommerce endpoints got wiped out. Can you please check if all endpoints are set up correctly in WooCommerce > Settings > Advanced > Page Setup tab > Checkout endpoints?

    Did I get it right that it breaks after WooCommerce update only? Can you tell me the exact steps that you usually take to resolve it?

    Also, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
    Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response in coding brackets.

    Cheers!

    Thread Starter Sara B.

    (@binavel)

    Status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://nebragoods.com
    Site address (URL): https://nebragoods.com
    WC Version: 4.5.0
    REST API Version: ✔ 4.5.0
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: 5.5.1
    WP Multisite: –
    WP Memory Limit: 128 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: es_ES
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.9
    PHP Post Max Size: 20 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.52.1
    OpenSSL/1.0.2u
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.1.45-MariaDB-0+deb9u1
    Max Upload Size: 20 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.5.0
    WC Database Prefix: wp_
    Tamaño total de la base de datos: 20.25MB
    Tamaño de los datos de la base de datos: 16.83MB
    Tamaño del índice de la base de datos: 3.42MB
    wp_woocommerce_sessions: Datos: 0.06MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_api_keys: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_woocommerce_order_items: Datos: 0.05MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_order_itemmeta: Datos: 0.20MB + Índice: 0.19MB + Motor InnoDB
    wp_woocommerce_tax_rates: Datos: 0.02MB + Índice: 0.06MB + Motor InnoDB
    wp_woocommerce_tax_rate_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zones: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_woocommerce_payment_tokens: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_woocommerce_log: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_actions: Datos: 1.02MB + Índice: 0.42MB + Motor InnoDB
    wp_actionscheduler_claims: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_groups: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_actionscheduler_logs: Datos: 0.28MB + Índice: 0.23MB + Motor InnoDB
    wp_addonlibrary_addons: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_addonlibrary_categories: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_commentmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_comments: Datos: 0.09MB + Índice: 0.09MB + Motor InnoDB
    wp_links: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_nf3_actions: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_action_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_chunks: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_fields: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_field_meta: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_forms: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_form_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_objects: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_object_meta: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_relationships: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_nf3_upgrades: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_options: Datos: 7.03MB + Índice: 0.14MB + Motor InnoDB
    wp_postmeta: Datos: 4.39MB + Índice: 0.72MB + Motor InnoDB
    wp_posts: Datos: 2.06MB + Índice: 0.22MB + Motor InnoDB
    wp_responsive_menu: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_sbi_instagram_feeds_posts: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_sbi_instagram_posts: Datos: 0.05MB + Índice: 0.00MB + Motor InnoDB
    wp_shipment_batch_process: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_termmeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_terms: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_term_relationships: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_term_taxonomy: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_trp_dictionary_es_es_de_de: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_trp_gettext_de_de: Datos: 0.17MB + Índice: 0.11MB + Motor InnoDB
    wp_trp_gettext_es_es: Datos: 0.19MB + Índice: 0.14MB + Motor InnoDB
    wp_trp_original_meta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_trp_original_strings: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_usermeta: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_users: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_wcpdf_invoice_number: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_admin_notes: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_admin_note_actions: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wc_category_lookup: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_customer_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_download_log: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_order_coupon_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_order_product_lookup: Datos: 0.05MB + Índice: 0.06MB + Motor InnoDB
    wp_wc_order_stats: Datos: 0.02MB + Índice: 0.05MB + Motor InnoDB
    wp_wc_order_tax_lookup: Datos: 0.02MB + Índice: 0.03MB + Motor InnoDB
    wp_wc_product_meta_lookup: Datos: 0.02MB + Índice: 0.09MB + Motor InnoDB
    wp_wc_reserved_stock: Datos: 0.02MB + Índice: 0.00MB + Motor InnoDB
    wp_wc_tax_rate_classes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wc_webhooks: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wdi_feeds: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_wdi_themes: Datos: 0.02MB + Índice: 0.02MB + Motor InnoDB
    wp_woo_shippment_provider: Datos: 0.06MB + Índice: 0.00MB + Motor InnoDB
    
    ### Post Type Counts ###
    
    attachment: 348
    custom_css: 1
    customize_changeset: 9
    elementor_library: 7
    language_switcher: 3
    nav_menu_item: 30
    nf_sub: 14
    page: 15
    polylang_mo: 3
    post: 1
    product: 20
    revision: 151
    shop_coupon: 3
    shop_order: 187
    shop_order_refund: 1
    wdi_instagram: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (22) ###
    
    ManageWP - Worker: por GoDaddy – 4.9.7
    Cookie Notice: por dFactory – 1.3.2
    Elementor: por Elementor.com – 3.0.6
    Essential Addons for Elementor: por WPDeveloper – 4.2.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    Font Awesome: por Font Awesome – 4.0.0-rc20
    Health Check & Troubleshooting: por La comunidad de WordPress.org – 1.4.5
    Smash Balloon Instagram Feed: por Smash Balloon – 2.4.6
    Jetpack by WordPress.com: por Automattic – 8.9
    Kadence WooCommerce Email Designer: por Kadence WP – 1.4.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    Loco Translate: por Tim Whitlock – 2.4.3
    Max Mega Menu: por megamenu.com – 2.9.0.2
    Ninja Forms: por Saturday Drive – 3.4.26
    Products per Page for WooCommerce: por Algoritmika Ltd – 1.3.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    Redsys WooCommerce: por Redsys – 3.1.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    Smart Image Resize for WooCommerce: por Nabil Lemsieh – 1.4.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    Weglot Translate: por Weglot Translate team – 3.1.9
    Advanced Shipment Tracking for WooCommerce: por zorem – 3.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    Direct Checkout Button for WooCommerce: por TechMix – 1.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    WooCommerce Admin: por WooCommerce – 1.5.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    Product Image Zoom for WooCommerce: por wpbean – 1.04.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.6.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.0
    WooCommerce: por Automattic – 4.5.0
    
    ### Inactive Plugins (0) ###
    
    ### Must Use Plugins (2) ###
    
    Health Check Troubleshooting Mode: por  – 1.7.2
    ManageWP - Worker Loader: por GoDaddy –
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Base de la tienda: #7 - /tienda/
    Carrito: #8 - /cesta/
    Finalizar compra: #9 - /finalizar-compra/
    Mi cuenta: #10 - /mi-cuenta/
    Términos y condiciones: #1193 - /terminos-y-condiciones/
    
    ### Theme ###
    
    Name: Neve Child
    Version: 2.5.4
    Author URL: http://acvgalaica.com/
    Child Theme: ✔
    Parent Theme Name: Neve
    Parent Theme Version: 2.8.0
    Parent Theme Author URL: https://themeisle.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: neve-child/woocommerce/emails/customer-completed-order.php
    
    ### Action Scheduler ###
    
    Completo: 1.230
    Oldest: 2020-08-09 13:40:02 +0000
    Newest: 2020-09-09 11:29:12 +0000
    
    Pendiente: 2
    Oldest: 2020-09-09 12:29:12 +0000
    Newest: 2020-09-09 12:29:12 +0000
    
    

    I didn’t find the checkuot endpoints, the site is in Spanish so it’s a bit confusing, I think you mean the variables to pay like order-pay, order-received, correct me if I’m wrong.

    If it’s that, that’s the first I checked and everything is correct.

    This happened before an update, at first I thought it was because of that, because I think it was the version that changed. After that it happened two more times, one with no update so in settings > Account & Privacy > Pay as guess and there I unchecked the box that allows you to pay as guest, saved and then I checked it again, saved and worked.

    The second time was today, there was an update so I updated it and it worked again the page to redirect to the POS, saying this PayPal worked but to pay with credit card gives an error.

    Hi @binavel – sorry for the delay here. You actually don’t have that many plugins active, but I’d still suggest you try a conflict test. Just because this started happening after an update to WooCommerce, doesn’t actually mean that’s the issue. Many times when changes are made, other plugins may have not adapted to those differences quite yet, so can cause similar issues to this one.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
     
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Thanks!
    – Joey

    Thread Starter Sara B.

    (@binavel)

    Hi @jricketts4,

    Thanks for the help, I actually deactivated plugins, thought not everyone and neither the theme.

    I’ll try next time it happens with what you told me, because I don’t know what triggers it either so I have to wait.

    Thanks for the tips!

    Great, @binavel! Please let us know how that goes. 😁

    – Joey

    Plugin Support Tseten a11n

    (@tibetanitech)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Order Pay Error’ is closed to new replies.