• Resolved dotcominfo

    (@dotcominfo)


    A customer of mine who relies heavily on the functionality of your plugin brought this problem to my attention today.

    First of all I have done all your recommended troubleshooting steps before starting this topic, and I’m running the latest version of the plugin (2.9.2).

    The problem is simply this:
    The order numbers shown in the order number column are all incorrect, but they do link to the correct order. For example, I placed a test order and in the list of “customers who bought this product”, it shows my test order with the order #5343 (we have order number column turned ON). However, if I click the order number 5343, it opens up the correct WooCommerce order which is actually order #4994.

    Since the link to the WooCommerce order actually leads to the correct order, it’s really only an order number display problem. Can you please update your plugin to fix this or tell me how I might go about doing this?

    FYI… I have already cleared WooCommerce transients, etc.

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Kokomo

    (@kokomoweb)

    Hey @dotcominfo,

    thanks for reporting this. Are you using a translation plugin, or a deposits plugin by any chance?

    Thread Starter dotcominfo

    (@dotcominfo)

    No, we’re not using anything like that.

    Plugin Author Kokomo

    (@kokomoweb)

    I am unfortunately unable to replicate this issue. Could you copy the woocommerce system report here? woocommerce -> status.

    Plugin Author Kokomo

    (@kokomoweb)

    You can remove the url of your site from the report for anonimity

    Thread Starter dotcominfo

    (@dotcominfo)

    
    ### WordPress Environment ###
    
    WordPress address (URL): REMOVED FOR PRIVACY
    Site address (URL): REMOVED FOR PRIVACY
    WC Version: 4.0.1
    REST API Version: ✔ 1.0.7
    WC Blocks Version: ✔ 2.5.14
    Action Scheduler Version: ✔ 3.1.4
    WC Admin Version: ✔ 1.0.3
    Log Directory Writable: ✔
    WP Version: 5.3.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
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    PHP Version: 7.2.28
    PHP Post Max Size: 175 MB
    PHP Time Limit: 240
    PHP Max Input Vars: 1000
    cURL Version: 7.68.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
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    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: wpl0_
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    ### Security ###
    
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    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
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    Classic Editor: by WordPress Contributors – 1.5
    Contact Form 7: by Takayuki Miyoshi – 5.1.7
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    WooCommerce Sequential Order Numbers: by SkyVerge – 1.9.4 – Not tested with the active version of WooCommerce
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    Name: Woodmart Child
    Version: 1.0.0
    Author URL: http://xtemos.com
    Child Theme: ✔
    Parent Theme Name: Woodmart
    Parent Theme Version: 4.5.2
    Parent Theme Author URL: http://themeforest.net/user/xtemos
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    ### Templates ###
    
    Overrides: woodmart/woocommerce/archive-product.php
    woodmart/woocommerce/cart/cart-item-data.php
    woodmart/woocommerce/cart/cart.php
    woodmart/woocommerce/cart/cross-sells.php
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    Outdated Templates: ❌
    					
    					
    						Learn how to update
    
    ### Action Scheduler ###
    
    Canceled: 1
    Oldest: 2020-03-16 10:38:06 -0700
    Newest: 2020-03-16 10:38:06 -0700
    
    Complete: 61
    Oldest: 2020-03-04 04:51:58 -0800
    Newest: 2020-03-31 09:34:16 -0700
    
    
    Plugin Author Kokomo

    (@kokomoweb)

    Thank-you. At first glance i’m not seeing any plugins for which have known incompatibilities. Is there any way you can disable all plugins except for mine and woocommerce to see if that fixes the issue?

    Plugin Author Kokomo

    (@kokomoweb)

    Actually, WooCommerce Sequential Order Numbers could be the issue here

    Thread Starter dotcominfo

    (@dotcominfo)

    Unfortunately not. This is a live website, and their host doesn’t support staging versions of the site. Therefore, I’d need to set it up elsewhere and honestly, this isn’t the kind of problem that warrants that kind of time investment on my end.

    It’s clearly a bug in the plugin, but since the incorrect order number is still linking to the correct WooCommerce order, it’s rather a trivial problem, but my customers (and me) would of course like to see it working properly.

    If that’s what you need in order to move forward with troubleshooting, then it may just be easier to find an alternative and begin recommending that solution to my customers who need this functionality.

    Plugin Author Kokomo

    (@kokomoweb)

    We’ll see if we can get the plugin to work with your order sequence plugin, i’ll keep you posted.

    Thread Starter dotcominfo

    (@dotcominfo)

    I appreciate your support!

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Order numbers are wrong, but link to the correct order in WooCommerce’ is closed to new replies.