Order number is not being captured?

  • Resolved MultiTable

    (@kennyrhoads)


    6 years, 6 months ago

    We are so close. Payment on back end of woo working great except for a couple of things.
    ;(>
    In the email confirmation, we get
    Payment method: Authorize.Net Instead of: Credit Card
    and
    When the order transfers to Authorize.net, order number is not being captured. It uses a 5 digit number in the Invoice Number Column.

    Would upgrading to your pro version be able to resolve these small discrepancies?
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author bfl

    (@bfl)

    6 years, 6 months ago

    Hey @kennyrhoads.

    I will add an option to control the payment method title. I’ll reply to this thread when the update is released.

    In which Authorize.Net field are you expecting the order number to be? As of now, the Invoice # field is populated with the WooCommerce order number, and the PO Number field can be entered manually when you click Additional Details – Level 2 Data in the charge form.

    Upgrading to Pro will not fix these issues. I’ll be dealing with these issues in this version.

    Thread Starter MultiTable

    (@kennyrhoads)

    6 years, 6 months ago

    Thank you so much. I will be sure and blast 5 star reviews if we can get these small details ironed out. In the Authorize.net screen the report screen there is an Invoice Number column and the number populating there is a 5 digit number. We are using a plugin to change the order numbers called “WooCommerce Sequential Order Numbers Pro” I’m wondering if the number being passed to authorize.net is the order number before it’s converted possibly.

    Plugin Author bfl

    (@bfl)

    6 years, 6 months ago

    Yeah, that was the issue. I just released an update that should fix it. I’m still working on the payment method title option.

    Thread Starter MultiTable

    (@kennyrhoads)

    6 years, 6 months ago

    You are awesome thanks.

    Thread Starter MultiTable

    (@kennyrhoads)

    6 years, 6 months ago

    Any word on the payment method printed to emails?

    Plugin Author bfl

    (@bfl)

    6 years, 6 months ago

    Hey @kennyrhoads. I just released a new version with the requested feature.

    Thread Starter MultiTable

    (@kennyrhoads)

    6 years, 6 months ago

    I’ll have my customer service team test when they get time. I changed the method in the field you added. You’ve been really helpful. I really appreciate your attention. I do not know how millions of companies are getting by without this.

    Thread Starter MultiTable

    (@kennyrhoads)

    6 years, 6 months ago

    I was trying to place another customer order on the back end of Woo, and when I went to charge the customer’s card this error message popped up:

    The ‘AnetApi/xml/v1/schema/AnetApiSchema.xsd:unitPrice’ element is invalid – The value ” is invalid according to its datatype ‘Decimal’ – The string ” is not a valid Decimal value.

    Could you look into this please?

    Plugin Author bfl

    (@bfl)

    6 years, 6 months ago

    I missed the possibility of a product not having a price. I released an update which fixes the issue.

    Thread Starter MultiTable

    (@kennyrhoads)

    6 years, 6 months ago

    Thanks again. We’ll get thru this. Thanks for all the help.

Viewing 10 replies - 1 through 10 (of 10 total)
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