Title: Order notes are lost when using PayPal
Last modified: December 7, 2019

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# Order notes are lost when using PayPal

 *  [wexpo](https://wordpress.org/support/users/wexpo/)
 * (@wexpo)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/order-notes-are-lost-when-using-paypal/)
 * Hello,
 * I am using Order Notes to get the postal addresses of customers when they want
   to buy a subscription. But it works only when I test with free orders. Under 
   normal condition, i.e. using PayPal, the order notes are lost, and we don’t receive
   the customer’s address.
 * Any clue about this problem?
 * Thanks

The topic ‘Order notes are lost when using PayPal’ is closed to new replies.

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## Tags

 * [EDD](https://wordpress.org/support/topic-tag/edd/)
 * [order notes](https://wordpress.org/support/topic-tag/order-notes/)

 * 0 replies
 * 1 participant
 * Last reply from: [wexpo](https://wordpress.org/support/users/wexpo/)
 * Last activity: [6 years, 6 months ago](https://wordpress.org/support/topic/order-notes-are-lost-when-using-paypal/)
 * Status: not resolved