Support » Plugin: WooCommerce » Order note from customer not showing in order admin

  • Resolved BobFest

    (@bob33)


    We’ve recently switched to the block based checkout (Generated by WooCommerce Blocks plugin) and with that change a checkbox for optional order notes from the customer has appeared in the new checkout – generated by the checkout-order-note-block

    The note option wasn’t present in our classic editor checkout. Not sure if it was available in the classic checkout or if a plugin was needed.

    Anyway, great to have – and those order notes from customers are showing up in the emails generated for an order as well as on the order confirmation page. However, they are not showing up in the order admin page (meaning the ‘Edit order’ page with order details and management).

    You would expect them to, but I can’t seem to find any definitive information on that…

    Are the order notes from customers supposed to show up somewhere on the order admin page?

    Thanks

    • This topic was modified 1 month, 1 week ago by BobFest.
    • This topic was modified 1 month, 1 week ago by BobFest.
Viewing 8 replies - 1 through 8 (of 8 total)
  • The customer provided note will show up below the shipping address in the edit order admin area and is working fine for me.
    https://i.imgur.com/yKCWlQ6.png

    Seeing the note in the emails and order confirmation pages is comforting because it means the note is persisting.

    Can you run a plugin conflict check, there might be a plugin that alters how that view is shown.

    For future questions about any WooCommerce block, you can submit them here https://wordpress.org/support/plugin/woo-gutenberg-products-block/ or here https://github.com/woocommerce/woocommerce-blocks/issues/new?assignees=&labels=type%3A+bug&template=—bug-report.md

    Thread Starter BobFest

    (@bob33)

    Thanks Nadir – not having any luck with that so far. Have disabled plugins etc and am using storefront already, so bit of a mystery.

    Will do some tests on a clean install and let you know how it goes.

    Are you possibly running something like WooCommerce Custom Orders Tables?

    Thread Starter BobFest

    (@bob33)

    No, we’re not using WooCommerce Custom Orders Tables.

    Probably only relevant plugins we’re running are:
    Extra Product Sorting Options for WooCommerce
    WooCommerce Stripe Gateway
    Sequential Order Numbers for WooCommerce
    WooCommerce Weight Based Shipping

    ..but no luck even with those disabled.

    It is a child theme though, so maybe next thing is to check there’s nothing in the theme that might be interfering.

    • This reply was modified 1 month ago by BobFest.
    Nadir Seghir

    (@assassinateur)

    Thank you for the response, I can’t think of anything else honestly except custom code :/

    Plugin Support Mirko P. woo-hc

    (@rainfallnixfig)

    Hi @bob33,

    Thanks for reaching out.

    Will do some tests on a clean install and let you know how it goes.

    That sounds a good idea, once you set up a staging site with only WooCommerce and a default theme like Storefront (not a child theme) will you let us know if the issue with the customer note not appearing in the order admin page still exists?

    If so, kindly share a copy of your site’s System Status so we can take a closer look. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Cheers.

    Thread Starter BobFest

    (@bob33)

    Hi Mirko

    I’ve got 90% of the way to a clean install by using the Health Check & Troubleshooting plugin to disable things and switched to Storefront directly rather than the child theme.

    So only 3 plugins active but still no luck.

    Just to check I’m looking in the right place for the order notes, would you be able to share a screenshot of the customer note in context on the order admin page?

    The one Nadir sent was cropped to only show the actual note.

    This is a staging site but regardless not keen to post the actual address here, so have redacted that from report:

    
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    Hi @bob33

    Thanks for sending the System Status Report.

    I understand that you are not seeing the Order Notes filled up by the customer on the Order menu at the back end of your site.

    I replicated this on my end: replacing the Cart and Checkout pages using WooCommerce Blocks following this guide.

    Image Link: https://snipboard.io/ndgPY2.jpg

    I checked the order on the Order Menu and I can verify that I am seeing the Order Notes here:

    Image Link: https://snipboard.io/VisBSC.jpg

    Can you please provide any fatal error logs (if any) under WooCommerce > Status > Logs?

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