Support » Plugin: Mailchimp for WooCommerce » Order not syncing

  • Resolved chrisschwartze

    (@chrisschwartze)


    Hey,

    First off, I absolutely don’t get 80% of the negative reviews on this plugin. If this breaks your site in anyway it just means you’re using a shitty theme (excuse my language) or you’re using (old) bad coded plugins. Kudos to the MailChimp team for maintaining this plugin and making sure we have a 360 view on our eCommerce.

    Anyhoo, I just noticed when I get new orders that they are not immediately syncing the eCommerce data. Is there a delay? The order was completed 12 hours ago from the time I discovered the issue. However, the plugin did sync the email, first and last name.

    I’ll try to include as much information as I can:

    I have debug logs turned on, but there’s only a log available from the time last time I synced (Last Updated time below). I’ve waited to resync because I wanted to reach out first to see if there might be an issue.

    Sync Information

    
    Sync Information
    Started: Thu, May 10, 2018 9:58 PM
    
    Finished: Thu, May 10, 2018 10:01 PM
    
    Last Updated: Thu, May 10, 2018 10:27 PM
    
    Account Connected: XXX
    
    List Connected: XXX
    
    Products Synced: 9
    
    Orders Synced: 290
    

    WordPress environment

    
    ### WordPress Environment ###
    
    Home URL: xxx
    Site URL: xxx
    WC Version: 3.3.5
    Log Directory Writable: ✔
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    
    ### Server Environment ###
    
    Server Info: Flywheel/4.1.0
    PHP Version: 7.1.17-1+ubuntu16.04.1+deb.sury.org+1
    PHP Post Max Size: 100 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 4000
    cURL Version: 7.47.0
    OpenSSL/1.0.2g
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 3.3.5
    WC Database Prefix: wp_
    MaxMind GeoIP Database: ✔
    Total Database Size: 34.02MB
    Database Data Size: 28.71MB
    Database Index Size: 5.31MB
    wp_woocommerce_sessions: Data: 0.36MB + Index: 0.02MB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_downloadable_product_permissions: Data: 0.06MB + Index: 0.08MB
    wp_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB
    wp_woocommerce_order_itemmeta: Data: 0.20MB + Index: 0.22MB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
    results: Data: 0.00MB + Index: 0.00MB
    wp_commentmeta: Data: 0.02MB + Index: 0.05MB
    wp_comments: Data: 0.22MB + Index: 0.25MB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
    wp_links: Data: 0.02MB + Index: 0.02MB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
    wp_mbrApiLog: Data: 0.02MB + Index: 0.00MB
    wp_mbrContact: Data: 1.52MB + Index: 0.19MB
    wp_mbrErrorLog: Data: 0.02MB + Index: 0.00MB
    wp_options: Data: 3.47MB + Index: 0.14MB
    wp_postmeta: Data: 19.19MB + Index: 2.89MB
    wp_posts: Data: 2.27MB + Index: 0.31MB
    wp_queue: Data: 0.02MB + Index: 0.00MB
    wp_redirection_404: Data: 0.02MB + Index: 0.06MB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB
    wp_redirection_items: Data: 0.02MB + Index: 0.08MB
    wp_redirection_logs: Data: 0.02MB + Index: 0.08MB
    wp_termmeta: Data: 0.02MB + Index: 0.03MB
    wp_terms: Data: 0.02MB + Index: 0.03MB
    wp_term_relationships: Data: 0.02MB + Index: 0.02MB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
    wp_usermeta: Data: 0.44MB + Index: 0.38MB
    wp_users: Data: 0.06MB + Index: 0.05MB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
    wp_wpml_mails: Data: 0.30MB + Index: 0.00MB
    _pantheon_heartbeat: Data: 0.02MB + Index: 0.00MB
    
    ### Post Type Counts ###
    
    acf-field: 3
    acf-field-group: 2
    assets: 1
    attachment: 243
    cp_popups: 11
    cs_footer: 2
    cs_header: 6
    cs_template: 77
    custom_css: 1
    download: 1
    mbrcustsc: 1
    mgmlp_media_folder: 32
    nav_menu_item: 19
    opanda-item: 2
    page: 29
    post: 8
    product: 9
    revision: 68
    shop_coupon: 22
    shop_order: 304
    shop_order_refund: 3
    surveyslam: 2
    td_nm_notification: 2
    the_grid: 2
    tve_form_type: 6
    tve_lead_2s_lightbox: 1
    tve_lead_asset_group: 2
    tve_lead_group: 6
    tve_lead_shortcode: 2
    tve_ult_campaign: 1
    wc_membership_plan: 2
    wc_user_membership: 3
    wc_zapier_feed: 4
    x-email-forms: 1
    x-portfolio: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (27) ###
    
    Advanced Custom Fields PRO: by Elliot Condon – 5.6.10
    WP Offload S3 - Assets Pull Addon: by Delicious Brains – 1.0.1
    WP Offload S3: by Delicious Brains – 1.6.2
    The SEO Framework: by Sybre Waaijer – 3.0.6
    Convert Pro - Addon: by Brainstorm Force – 1.1.1
    Convert Pro: by Brainstorm Force – 1.2.0.1
    Slack Notifications: by dorzki – 2.0.5
    MailChimp for WooCommerce: by MailChimp – 2.1.5 – Not tested with the active version of WooCommerce
    Marketing Automation by ConvertFox: by ConvertFox – 1.4
    Perfmatters: by forgemedia – 1.1.9
    Prismatic: by Jeff Starr – 1.6.1
    Redirection: by John Godley – 3.2
    ShortPixel Image Optimizer: by ShortPixel – 4.10.4
    Social Warfare - Pro: by Warfare Plugins – 2.3.5
    Social Warfare: by Warfare Plugins – 2.3.5
    Disqus Comments: by Themeco – 2.0.3
    Woo Checkout Editor: by Themeco – 2.0.1 – Not tested with the active version of WooCommerce
    The SEO Framework - Extension Manager: by Sybre Waaijer – 1.5.0
    WooCommerce Stripe Gateway: by WooCommerce – 4.1.3
    MoneyBird API integration for WooCommerce: by Marco Cox
    ExtensionTree.com – 2.4.12
    
    WooCommerce Segment.com Connector: by StoreApps – 1.8.1 – Not tested with the active version of WooCommerce
    WooCommerce URL Coupons: by SkyVerge – 2.6.1
    WooCommerce: by Automattic – 3.3.5
    WP Migrate DB Pro: by Delicious Brains – 1.8.1
    WP SES: by Delicious Brains Inc – 0.8
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: ✔
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    ### WC Pages ###
    
    Shop base: #4892 - /shop/
    Cart: #4893 - /cart/
    Checkout: ❌ Page does not contain the shortcode. (it is, but because of page builder)
    My account: #4895 - /account/
    Terms and conditions: #3200 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: XXX
    Version: 2.0.0
    Author URL: http://chrisschwartze.com
    Child Theme: ✔
    Parent Theme Name: Pro
    Parent Theme Version: 2.0.1
    Parent Theme Author URL: http://theme.co/
    WooCommerce Support: ✔
    

    Woo Order that didn’t sync
    https://www.dropbox.com/s/bljcfud4ywxx46g/Woo_Order.png?dl=0

    MailChimp Subscriber screen
    https://www.dropbox.com/s/028elagysxn1pok/MailChimp_Profile.png?dl=0

    Any help / insights is appreciated,

    Chris

Viewing 5 replies - 1 through 5 (of 5 total)
  • One more thing, on the homepage in the MailChimp webapp I see E-Commerce performance in Dollars whilst my store is setup for Euro’s (in Woo as well as in the MailChimp for Woo plugin).

    However, on my iPhone it’s displaying the E-Commerce performance in Euro’s.

    Am I missing something? I’ve gone through every setting in the webapp, but I couldn’t find a setting for Currency.

    Thanks

    I noticed there was still an open issue in the Github issue tracker regarding virtual/downloadable products. Hopefully there will be an update for this soon, as it makes it practically unusable for digital products.

    Plugin Support khungate

    (@khungate)

    @chrisschwartze, thank you for reaching out. To address your initial question, is this the behavior you’re seeing for virtual/downloadable products only? Or are you also seeing it with transactions for physical products? If it’s downloadable products, you’re correct; there is an open issue for those in GitHub which should be addressed in a future release. If it’s for physical products as well, let me know and we can try to troubleshoot further.

    With the currency question, that would be better suited for MailChimp’s support group to speak to. They are closer to fixing UI/UX related issues than we are here with the plugin team. You can reach out to them anytime by going here.

    Thanks in advance for these details. I’ll keep an eye out for your reply.

    – Kyle

    Hey @khungate,

    Thanks for getting back to me.

    This is indeed for virtual products. I’ll watch the issue on Github. Hopefully it will be resolved soon!

    Chris

    Plugin Support khungate

    (@khungate)

    Unable to replicate, see notes in https://github.com/mailchimp/mc-woocommerce/issues/230#issuecomment-402200573. Please open up a new support ticket here or in GitHub if the problem surfaces again.

Viewing 5 replies - 1 through 5 (of 5 total)
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