Title: order not showing
Last modified: October 10, 2019

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# order not showing

 *  [conti36](https://wordpress.org/support/users/conti36/)
 * (@conti36)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/order-not-showing/)
 * We have just installed the afterpay gateway. Almost immediately we had a sale
   on the site which is great, but when we go to check the order, it does not appear.
   It takes us to a page that says “Sorry, you are not allowed to edit posts in 
   this post type”
    Here is the log: 10-09-2019 @ 23:39:47 – Firing cron by schedule…
   10-09-2019 @ 23:39:49 – Firing cron by schedule… 10-09-2019 @ 23:42:57 – Firing
   cron by admin… 10-09-2019 @ 23:42:57 – GET [https://api.afterpay.com/v1/configuration](https://api.afterpay.com/v1/configuration)
   10-09-2019 @ 23:42:58 – Cron changing payment limit MAX from ‘0’ to ‘1000.00’.
   10-09-2019 @ 23:43:17 – Firing cron by admin… 10-09-2019 @ 23:43:30 – Firing 
   cron by admin… 10-09-2019 @ 23:43:30 – GET [https://api.afterpay.com/v1/configuration](https://api.afterpay.com/v1/configuration)
   10-09-2019 @ 23:51:05 – WC_Gateway_Afterpay::override_order_creation_3_6 10-09-
   2019 @ 23:51:05 – New Afterpay Quote generated with ID:23715 and permalink:”[https://pokemoncards.com.au/?afterpay_quote=afterpay-order&#8221](https://pokemoncards.com.au/?afterpay_quote=afterpay-order&#8221);
   10-09-2019 @ 23:51:05 – POST [https://api.afterpay.com/v1/orders](https://api.afterpay.com/v1/orders)
   10-09-2019 @ 23:51:05 – WP_Post #23715 given Afterpay Order token: h7vr8n6ndmq30apuvvb********
   s4sandccf83m8o5h76r47v27 10-09-2019 @ 23:51:05 – process_payment(23715) 10-09-
   2019 @ 23:52:17 – Afterpay Quote #23715 confirmed by Consumer. 10-09-2019 @ 23:
   52:17 – WC_Gateway_Afterpay::confirm_afterpay_quote(23715, ‘h7vr8n6ndmq30apuvvb*******
   9s4sandccf83m8o5h76r47v27’)… 10-09-2019 @ 23:52:17 – Afterpay_Plugin_Merchant::
   direct_payment_capture(‘h********q30apuvvbmrj3i6i9s4sandccf83m8o5h76r47v27’, ‘
   23715’)… 10-09-2019 @ 23:52:17 – POST [https://api.afterpay.com/v1/payments/capture](https://api.afterpay.com/v1/payments/capture)
   10-09-2019 @ 23:52:21 – PAYMENT APPROVED (Afterpay Order ID: 90991***) 10-09-
   2019 @ 23:52:21 – $capture_response: APPROVED 10-09-2019 @ 23:55:12 – Firing 
   cron by schedule… 10-09-2019 @ 23:55:12 – GET [https://api.afterpay.com/v1/configuration](https://api.afterpay.com/v1/configuration)
   Any help would be appreciated. I have added some asterix just in case
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forder-not-showing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * (@afterpayit)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/order-not-showing/#post-12019305)
 * Hi [@conti36](https://wordpress.org/support/users/conti36/),
 * Thank you for your message. The team would be more than happy to conduct an investigation
   into this case, and provide assistance wherever possible. Please submit a formal
   support request here:
    - [https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406](https://help.afterpay.com/hc/en-au/requests/new?ticket_form_id=193406)
 * A team member will then reach out to you within 1 business day.
 * Thank you.

Viewing 1 replies (of 1 total)

The topic ‘order not showing’ is closed to new replies.

 * ![](https://ps.w.org/afterpay-gateway-for-woocommerce/assets/icon.svg?rev=3261877)
 * [Afterpay Gateway for WooCommerce](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/afterpay-gateway-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/afterpay-gateway-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Afterpay](https://wordpress.org/support/users/afterpayit/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/order-not-showing/#post-12019305)
 * Status: not resolved