Order not showing attributes, variations, products addons, gravity forms

Resolved glauciolacerda
(@glauciolacerda)

7 years, 6 months ago

I have a lot of attributes, variations and a gravity form in my product. All are ok until I finish the order.
In my cart all attributes, variations and forms appears, but when I close the order, they disappear in my backend order and in the email that the client received.

Viewing 6 replies - 1 through 6 (of 6 total)

wpriders
(@wpriders)

7 years, 6 months ago

Hello @glauciolacerda.
How were the variations, attributes and gravity forms added to the cart?
From my knowledge, you need to add these data to appear in code(somehow mark them to be visible on checkout/email)

Thread Starter glauciolacerda
(@glauciolacerda)

7 years, 6 months ago

Until the beginning of August everything worked correctly, after everything began to disappear in the order. Until the last step before completing the purchase, everything is visible in the order, but when it finishes everything disappears.
I made a test product for you to see what happens at the conclusion.
https://reportalbum.com.br/produto/product-test/

Thread Starter glauciolacerda
(@glauciolacerda)

7 years, 6 months ago

test user

=> Já está cadastrado? Clique aqui para entrar (Already registered? Click here to enter)

Nome de usuário ou e-mail * (name/login) glaucio2

Senha * (password) howcanibuy

you can change the email.

wpriders
(@wpriders)

7 years, 6 months ago

Did you update any plugins OR WordPress?
That access is not enough to make any further investigations.

Thread Starter glauciolacerda
(@glauciolacerda)

7 years, 6 months ago

All plugins and wp are updated

Plugin Support John Coy a11n
(@johndcoy)

Automattic Happiness Engineer

7 years, 6 months ago

Hi @glauciolacerda

You’ll want to contact Gravity Forms or use the appropriate channels at WooCommerce.com for support for Gravity Forms Product Add-ons:

https://woocommerce.com/products/gravity-forms-add-ons/

I’ll mark this thread as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)

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