• in italy most of the time you use a credit card to pay, it needs to pass over a further confirmation step (inserting a pin, clicking on the internet banking notification on the phone and so). SumUp handle this correctly, once i enter the card for payment the window is replace with the correct bank check procedure.
    My problem is that if i dont go on with the procedure (or click Cancel or leave it there) the order is still created “awaiting payment”.
    This leads to a bunch of problem, first of all a list of not completed orders and also, since we work with food delivery, the placed order will occupy time slots.
    Is there a way your plugin can discard not completed orders?

    Thank you

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  • Hello,

    We kindly ask you to contact WooCommerce directly, as the issue that you are describing is not related to SumUp. SumUp only processes the payments. How the platform shows or stores the unsuccessful transactions and for how long is something that the WooCommerce team will be able to assist you with.

    Kind regards,

    SumUp

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  • The topic ‘Order not confirmed but created’ is closed to new replies.