Title: Order missing
Last modified: August 25, 2022

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# Order missing

 *  Resolved [mashiicat](https://wordpress.org/support/users/mashiicat/)
 * (@mashiicat)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/order-missing-6/)
 * Hello.
 * I am facing a problem and would kindly ask you for your advice.
    The customer
   made successful payment in the online store created on Woocommerce and received
   a confirmation of a successful order. However, she did not receive this confirmation
   by email (only the page “successful order” was displayed). This order was never
   recorded by Woocommerce. Looking at the server it looks like some orders have
   been deleted (we did not do this). We assume that it is about this and a few 
   other similar events. Has anyone faced a similar problem and if so, how did you
   resolve it? Thank you very much for the advice. Maša
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Forder-missing-6%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [Mike W](https://wordpress.org/support/users/nixiack8/)
 * (@nixiack8)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/order-missing-6/#post-15951753)
 * Hi [@mashiicat](https://wordpress.org/support/users/mashiicat/),
 * > This order was never recorded by Woocommerce. Looking at the server it looks
   > like some orders have been deleted (we did not do this). We assume that it 
   > is about this and a few other similar events. Has anyone faced a similar problem
   > and if so, how did you resolve it?
 * Do you have the order number from the customer? If so you can do a search for
   it under **Orders > All Orders** to see if it shows. if it does not show, do 
   you have any overrides to your Cart and/or Checkout page? If you are OK with 
   it, please share your site’s System Status. You can find it via **WooCommerce
   > Status**. Select “Get system report” and then “Copy for support”.  Once you’ve
   done that, paste it here in your response.
 * This will give us an idea of what is on the site, and what might be going on 
   with the missing orders.
 * We look forward to hearing back from you!

Viewing 1 replies (of 1 total)

The topic ‘Order missing’ is closed to new replies.

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## Tags

 * [order](https://wordpress.org/support/topic-tag/order/)

 * 1 reply
 * 2 participants
 * Last reply from: [Mike W](https://wordpress.org/support/users/nixiack8/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/order-missing-6/#post-15951753)
 * Status: resolved