Support » Plugin: Order Export & Order Import for WooCommerce » Order items do not import properly

  • You know you deserve one star when your own test file does not work with your plugin.

    Download their test CSV and do a straight import. The order item meta information does not get imported.

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  • Additionally, just so there is no confusion – their CSV specifically suggests a ‘name’ field. I have now ‘fixed’ their plugin as previously although it extracted the name field, it did nothing with it – stored nowhere and lost.

    Yet another plugin where the code is horrible, documentation weak, and all these guys want to do is make money by pushing their plugins without actually solving issues with proper dedication and pride in their software.

    Hi cirrus123,

    We apologize for the inconvenience you had to face.
    Products will connect only if the products exist in the importing site with the same ID and SKU. If you want to skip the SKU you can edit the CSV in the line_items column and remove the product_id from the CSV so that the products will connect with the SKU. Kindly ensure to keep the | symbol and only delete the value in between.
    If products do not exist in the importing site with same ID and SKU, it will show as Unknown products.
    We checked if there is any issue with metadata import. In the sample CSV there is metadata for only the 2nd order, ie, color=red and it is importing correctly when we checked.

Viewing 2 replies - 1 through 2 (of 2 total)
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