Support » Plugin: YayCurrency - WooCommerce Multi-Currency Switcher » Order in other currency do not appear in my stats woocommerce

  • Resolved marcteller

    (@marcteller)


    Hello,

    Really happy with your plugin. All work fine but when I have an order in another default currency the order do not appear in my woocommerce stats. Do you know why that happen ?

    Thank you for your return

Viewing 15 replies - 1 through 15 (of 16 total)
  • Thread Starter marcteller

    (@marcteller)

    my default currency is euro (all order are fine, appear in my stats), but I have set up currency CHF and CAD and that orders are not showing in my stats woo commerce.

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @marcteller

    Thanks for using YayCurrency!

    Please allow me to check this with the dev unit and feed you back as soon as possible.

    Kind regards,
    -Bruce-

    Thread Starter marcteller

    (@marcteller)

    ok Bruce perfect wait for your return.

    Plugin Support Rose

    (@rosewp)

    Hi @marcteller,

    Thanks for your patience.
    May I know the order stats? Is it Order management or something from Analytics?

    Cheers,
    Rose

    Thread Starter marcteller

    (@marcteller)

    Hello Rose,

    All my orders are processing. Today I had a new sell in CHF and is no showing in my woocommerce statistic. All my order in euro are normal but when I have an order in CHF or CAD, is no showing in woocommerce statistic. There is no other plugin like analytics. The orders appear in my order list in woocommerce but when I go to the stats the orders in other currency than euro are not included in my stats woocommerce.

    Thread Starter marcteller

    (@marcteller)

    I am using Divi theme, and the problem is the same if the payment is on paypal or stripe.

    Plugin Support Rose

    (@rosewp)

    Hi @marcteller,

    We would appreciate it if you please confirm this issue is https://screenrec.com/share/sf0C7SRmdN
    If so. Since it’s pretty new to us so we will search and feed you back as soon as possible.

    If not. Please give us a small screenshot or screencast to show your issue.

    Cheers,
    Rose

    Thread Starter marcteller

    (@marcteller)

    Hello Rose,

    Yes my problem is there, on this page or all other analytics or stats, all my orders in euro (default currency) are there in my stats order normally. But when an order is done in another currency than euro is not showing there. In my case if the currency is CAD or CHF is not there in my analytics or stats.

    The client appear in my order woocommerce normally (all currency) but not in the stats or analytics. But as I see on you screenshot my wordpress is a little bit different than yours. My woocommerce version is 6.6.1

    Plugin Support Bruce

    (@ninjateamwp)

    Hi @marcteller ,

    I just confirmed that this is not supported yet, but we are looking into how to make it available.

    Thank you.

    Kind regards,
    -Bruce-

    Thread Starter marcteller

    (@marcteller)

    ok good to know that i have to add them manually. Bruce I have another question at the moment I am using the free version but soon I am thinking to buy the premium plan, the problem still the same on the payed version ? Not syncing the other currency payment with the woocommerce stats ?

    Plugin Support Rose

    (@rosewp)

    Hi @marcteller,

    I’m back.
    Unfortunately, we just support this feature Analytics > Overview:
    https://screenrec.com/share/FHXNRxtBvy

    Thank you

    Cheers,
    Rose

    Plugin Support Rose

    (@rosewp)

    Hi there,

    We are searching for Analytics— > Order and we will be back soon.

    Cheers,
    Rose

    • This reply was modified 5 months ago by Rose.
    • This reply was modified 5 months ago by Rose.
    Thread Starter marcteller

    (@marcteller)

    Great Rose, As soon as you will have all the stats together I will buy the payed version.

    Wait for your update.

    Take care

    Plugin Support Rose

    (@rosewp)

    Hi @marcteller,

    We updated to the latest version 1.8.3 of YayCurrency. You can download the Free version and see how it works for you.

    Cheers,
    Rose

    • This reply was modified 4 months, 3 weeks ago by Rose.
    Thread Starter marcteller

    (@marcteller)

    Hello Rose,

    What a great news, thank you for your return. I updated the plugin. Have a nice week 😉

Viewing 15 replies - 1 through 15 (of 16 total)
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