Title: Order ID missing details
Last modified: December 30, 2020

---

# Order ID missing details

 *  [rogerthen](https://wordpress.org/support/users/rogerthen/)
 * (@rogerthen)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/order-id-missing-details/)
 * I’m facing an issue with the free version. Where my subscriptions are charged
   but there’s always a double order with a different Order ID carrying no Order
   Details, no name or any email.
    [https://gyazo.com/6bcb9256c41e7f2488257ad5db2d5405](https://gyazo.com/6bcb9256c41e7f2488257ad5db2d5405)
 * The Order ID in the YITH dashboard and the #Order number does not tally with 
   the actual Order ID in woocommerce’s dashboard. YITH links back to the #order
   number that has no order details. I don’t know which order belongs to whom.
    
   [https://gyazo.com/5b45d42d294926664d218767c48c08c7](https://gyazo.com/5b45d42d294926664d218767c48c08c7)
 * How can we solve this?

Viewing 1 replies (of 1 total)

 *  [diverdave9000](https://wordpress.org/support/users/diverdave9000/)
 * (@diverdave9000)
 * [5 years, 4 months ago](https://wordpress.org/support/topic/order-id-missing-details/#post-13850177)
 * I’m having the exact same issue. After a subscription is purchased it works great,
   credit card is charged and first payment goes to paypal fine. The correct emails
   come to customer from woocommerce about account creation and order being received,
   two from paypal (one receipt email & one to ‘review auto-payment’), I complete
   order and that email gets to customer. However 10 minutes after the first order
   has been received a second email goes to customer with different order number
   and in woo email shows billing address: N/A with just email address. This is 
   confusing to the customer thinking they are billed twice but on backend of Woo
   it shows this second order on hold sans any billing information. Is this simply
   an developer planned new order and customer email in anticipation of the next
   payment? Following this line of logic, that on hold payment will go to processing/
   capture once the term of subscription is ready for renewal?
 * Please help, this software seems so useful and easy for the small fry to do reoccurring
   payments with PayPal standard. Want to go to pro version but need to see some
   stronger evidence this is better option vs. Woo’s subscription integration software.
 * Thank you,
    David

Viewing 1 replies (of 1 total)

The topic ‘Order ID missing details’ is closed to new replies.

 * ![](https://ps.w.org/yith-woocommerce-subscription/assets/icon-128x128.gif?rev
   =3146401)
 * [YITH WooCommerce Subscription](https://wordpress.org/plugins/yith-woocommerce-subscription/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-woocommerce-subscription/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-woocommerce-subscription/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-woocommerce-subscription/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-woocommerce-subscription/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-woocommerce-subscription/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [diverdave9000](https://wordpress.org/support/users/diverdave9000/)
 * Last activity: [5 years, 4 months ago](https://wordpress.org/support/topic/order-id-missing-details/#post-13850177)
 * Status: not resolved