Support » Plugin: Shiprocket » Order id is different on woocommerce and shiprocket

  • Resolved deepthy

    (@deepthy)


    I have used sequential order numbers plugin with woocommerce to get order numbers sequentially. When I delete some test orders from woocommerce, the order number and wordpress post id of order are different. Now shiprocket is taking only post id of orders not the order number. So order number in woocommerce and shiprocket are different. How to solve that?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Shiprocket

    (@shiprocket)

    @deepthy Please Provide us your registered email id or company id along with the sample order id and order details screenshot to check the issue. Also, you can raise a ticket from the Shiprcket panel with the required details.

    • This reply was modified 4 months ago by Shiprocket.
    Thread Starter deepthy

    (@deepthy)

    @shiprocket Thank you so much for your quick response. Our registered email id is Directoroffice@atmantan.com.

    please find the following screenshots: https://i.imgur.com/XNK8zIh.png

    https://i.imgur.com/G0BhSdd.png

    • This reply was modified 4 months ago by deepthy.
    Plugin Author Shiprocket

    (@shiprocket)

    @deepthy We are getting through API data “id”: 888 and “order_number”: “940”, for the shiprocket channel order id: 888. We can only show the data as id which we will get in “id” Parameter. So please we will suggest you to use id as order id instead of order_number on your panel.

    Thanks & Regards
    Shiprocket

    Thread Starter deepthy

    (@deepthy)

    @shiprocket thank you for your reply. Is it possible to edit the plugin from my side to pass order_number for the parameter order_id?

    Or can I use shiprocket APIs instead of shiprocket plugin. If so how can I start?

    Plugin Author Shiprocket

    (@shiprocket)

    @deepthy To make the changes on Woocommerce, please contact to your developer. If you want to integrate Shiprocket’s External API, please follow our API documentation: https://apidocs.shiprocket.in. If still there is any query regarding external API integration, you can raise a ticket from your Shiprocket panel or can from a mail on integration@shiprocket.in.

    Thanks & Regards

    Shiprocket Team

Viewing 5 replies - 1 through 5 (of 5 total)
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