Support » Plugin: BitPay Checkout for Woocommerce » Order gets deletes when order is not paid

  • Resolved gkoese


    Hi Bitpay Team,

    if a customer does not pay within the 15 minutes, the order gets deleted automatically.
    There’s no left over, not even in the trash.

    As we automatically generated invoices, this is a big problem.

    Hope you fix this fast.

    Kind regards,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Along with this, we need a way to control what status orders move to as they are pending and paid. Our invoice/shipping integrations need specific order statuses to process correctly.

    Plugin Author BitPay


    @gkoese This is actually by design, because of how WooCommerce works with custom payment gateways, an order has to be ‘created’ first in the system, so the relevant data can then be passed to the gateway and be sent back. If you could describe your situation we can look at updating some fields, ie if your’e autogenerating invoices, they will always expire and not be payable after 15 minutes.

    @419mining we can look at custom mapping, but the invoices are only in a few states

    new – default state when the invoice is created
    paid – when a user pays the invoices
    confirmed/complete – when the transaction has gone through blockchain verifications

    I moved our question to a new topic for better support

    Plugin Author BitPay


    Hi @gkoese adds the option in the config to either delete the order like it does now, or if set to ‘No’, just cancel it.



    Thanks its working good now.

Viewing 5 replies - 1 through 5 (of 5 total)
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