Support » Plugin: WooCommerce » Order emails not sending for ONE order only

  • Resolved amandawaymire

    (@amandawaymire)


    I am baffled by this. The order received emails that are sent to us are working properly for ALL ORDERS except one. I have re-sent this, but it never sends. Re-sending other orders (including ones placed immediately before/after) works fine. I have tried sending to different email addresses, and all order emails send fine except ONE SPECIFIC ORDER. I can’t figure out why. There is nothing strange about it, no odd characters, etc.

    I have installed an email log plugin, which shows that the email IS BEING SENT, but it is not being received (and is not in spam, etc., I have sent to our main email, gmail, etc…)

    Any ideas??

Viewing 4 replies - 1 through 4 (of 4 total)
  • That is really strange, especially given it’s showing up in the email log plugin. Could you get access to any logs on the outgoing email server/service itself? Maybe it has some spam filtering of its own that’s getting triggered prior to the receivers’ spam filtering. Sometimes those get triggered by things you wouldn’t expect.

    Thread Starter amandawaymire

    (@amandawaymire)

    Thanks for the reply.

    We use godaddy, and the from email is contact@ourdomain.com, and the order email also goes to contact@ourdomain.com. I’ve looked through the godaddy cpanel email settings, to verify all of the spam filters and any other filters are turned off (they are). I just can’t manage to replicate the problem with any other orders, which is so strange.

    Hmm, I’ve not specifically looked at GoDaddy email logs, but I found a message on their support forum implying that their support team has access to them, at least. So it might be worth contacting them to ask them to take a look, especially since it sounds reproducible enough that you could give them an exact time stamp to look at.

    Thread Starter amandawaymire

    (@amandawaymire)

    Ah, ok I will try this! Thanks so much for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
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