Title: Order (Email)
Last modified: March 24, 2021

---

# Order (Email)

 *  Resolved [wini0703](https://wordpress.org/support/users/wini0703/)
 * (@wini0703)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/order-email-9/)
 * Hi, recently the woocommerce order has a 3rd party text in the email order status.
   May I ask how to remove that?
 * [https://snipboard.io/mo9gzQ.jpg](https://snipboard.io/mo9gzQ.jpg)

Viewing 7 replies - 1 through 7 (of 7 total)

 *  Plugin Support [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/order-email-9/#post-14226502)
 * HI [@wini0703](https://wordpress.org/support/users/wini0703/)
 * I checked your screenshot, may I know which part of the text do you want to remove?
 * I saw the last line was “Get started by downloading…”
 * Please note if this isn’t like the standard email from WooCommerce, it could 
   be added by other plugins, you may want to check what’s the culprit by doing 
   a conflict test. [Here](https://docs.woocommerce.com/document/how-to-test-for-conflicts/)
   is the completed guide to do a conflict test.
 *  Thread Starter [wini0703](https://wordpress.org/support/users/wini0703/)
 * (@wini0703)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/order-email-9/#post-14253135)
 * Hi, is displaying within the order box. [https://snipboard.io/Q08phZ.jpg](https://snipboard.io/Q08phZ.jpg).
   I have tested on the plugin is it a targetting ads or somthing?
 *  Plugin Support [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [5 years, 1 month ago](https://wordpress.org/support/topic/order-email-9/#post-14267800)
 * Hi [@wini0703](https://wordpress.org/support/users/wini0703/)
 * That is really odd.
 * I’d suggest you to do a conflict test, more info on conflict is [here](https://docs.woocommerce.com/document/how-to-test-for-conflicts/).
 * You can update your Core WooCommerce plugin to the latest if you haven’t done
   so, and then disable all other plugins except WooCommerce, and switch your theme
   to Storefront or Twenty Ten.
 * Once you’ve done that, you can make a test order again. And see if that text 
   goes away. If it’s gone, then there is a plugin or the theme you use causing 
   that issue..
 * Let me know how it goes.
 *  [MayKato](https://wordpress.org/support/users/maykato/)
 * (@maykato)
 * [5 years ago](https://wordpress.org/support/topic/order-email-9/#post-14307942)
 * Hi [@wini0703](https://wordpress.org/support/users/wini0703/)
 * We’ve not heard back from you in a while, so I’m marking this thread as resolved.
   Hopefully, you were able to find a solution to your problem! If you have further
   questions, please feel free to open a new topic.
 *  Thread Starter [wini0703](https://wordpress.org/support/users/wini0703/)
 * (@wini0703)
 * [5 years ago](https://wordpress.org/support/topic/order-email-9/#post-14308637)
 * Hi [@solstudioim](https://wordpress.org/support/users/solstudioim/), I have disable
   all other plugin but the ads promo code still in the order email.
 *  Thread Starter [wini0703](https://wordpress.org/support/users/wini0703/)
 * (@wini0703)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/order-email-9/#post-14605927)
 * Hi, I found out that is added from the previous developer. Can I know where can
   I find the code after order table? as I search all in the woocommerce folder 
   I don’t see any of it.
 * [https://www.tychesoftwares.com/how-to-customize-woocommerce-order-emails/](https://www.tychesoftwares.com/how-to-customize-woocommerce-order-emails/)
   
   I found one article is similar to my question.
 *  Plugin Support [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * (@solstudioim)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/order-email-9/#post-14613807)
 * Hi there [@wini0703](https://wordpress.org/support/users/wini0703/)
 * Thanks for your reply.
 * Please check what’s email the text is in: **WP Admin > WooCommerce > Settings
   > Emails**.
 * And then please check the section as indicated in the screenshot below:
 * 
    Link to image: [https://d.pr/IXJCNx](https://d.pr/IXJCNx)
 * Let me know how it goes!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Order (Email)’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/woocommerce/reviews/)

 * 7 replies
 * 3 participants
 * Last reply from: [Sol J. a11n](https://wordpress.org/support/users/solstudioim/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/order-email-9/#post-14613807)
 * Status: resolved