• Resolved warrisr

    (@warrisr)


    We are transitioning to WooCommerce from another platform. Our current platform allows us to add a simple discount line ($ or %) to any existing order after the order has been entered. This is something we use a lot.

    WooCommerce does not seem to have this functionality. Instead, if you want to add a discount to an existing order, you need to add a coupon code. The problem with coupons (besides the incorrect terminology) is that you have to define the coupon and the amount before you can use it. This is a somewhat clumsy process for adding or editing a simple discount for an order.

    Am I missing something? Is there a simple way to add a discount to an existing order in the admin?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello @warrisr ,

    Okay, if I am not wrong you want to change the order value and offer a discount to the customer before the payment. Is that right?

    WooCommerce allows you to edit the order when you have the order status as “Pending”. Then you can edit the ordered product price to give a discount.

    In case of already paid orders, you have to use the refund option instead.

    Here are more details about order editing.

    I hope this information helps.

    Thank you 🙂

    Thread Starter warrisr

    (@warrisr)

    Hello,

    Yes, my objective is to add a simple discount to the total order before the payment is processed.

    I know you can edit the value of products in the order, but that is not what we want to do. The product values cannot change. We want to offer an overall order $ or % discount. Usually, this is done in a single discount line just before the Order Total.

    This is not an uncommon requirement, so I was a bit surprised to discover it is not possible with WooCommerce without a plugin or custom code?

    Ron

    Thread Starter warrisr

    (@warrisr)

    Studying the Managing Orders page that you linked, I learned that you can enter a negative value for a Fee, and then you can rename the Fee label to whatever you want. I run some tests and this gives me the functionality I was looking for.

    Thank you for your help!

Viewing 3 replies - 1 through 3 (of 3 total)
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