Support » Plugin: WooCommerce » Order Details/Summary is Missing after placing order in Checkout page

  • Resolved nel18

    (@nel18)


    Im currently testing my ecommerce site and find out that after placing order in checkout page, the order details or summary is not shown. Im new in woocommerce. im using Divi theme by elegant themes.
    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Phil

    (@fullysupportedphil)

    Automattic Happiness Engineer

    Hey @nel18, just to confirm – are you referring to the order confirmation page that is displayed to customers after they order?

    If so, the order confirmation will display both the order contents, as well as the billing/shipping details by default.

    Third-party themes and plugins can impact that page though, so I would recommend some conflict testing. We have a guide on how to test for conflicts here:
    https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4

    During those tests, if you find that the issue is caused by your theme or another plugin, make sure that theme/plugin is up to date and then contact it’s developer.

    Plugin Support Julia Amosova

    (@jamosova)

    Automattic Happiness Engineer

    Hi @nel18,

    looks like you are all set for now so I am going to mark this thread as Resolved. Feel free to connect with us again should you have any additional questions!

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.