Support » Plugin: PW WooCommerce Gift Cards » Order confirmation and sender email not received

  • Resolved ghrdesign

    (@ghrdesign)


    Hi
    We have successfully installed the free version of the plugin, The recipient email works, however the order confirmation email, and sender confirmation emails have not been received. Please advise

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  • Plugin Author pimwick

    (@pimwick)

    We haven’t heard reports of this happening before. Here are some steps you can take to troubleshoot the issue.

    First, disable the WooCommerce Transactional Email for the Gift Card email:

    1. Click on Pimwick Plugins -> PW Gift Cards -> Settings
    2. Uncheck the box that says “Use WooCommerce Transactional Email System”
    3. Click on “Save Changes”
    4. Perform another test email to see if the gift card gets delivered.

    If that doesn’t help, you can log all outgoing emails using this free plugin:
    https://wordpress.org/plugins/email-log/

    After installing the plugin, perform another test order. After the order is Complete and the gift card number has been generated, check the email log to see which emails were sent. You should see several, to the site admin and to the customer.

    Plugin Author pimwick

    (@pimwick)

    I haven’t heard back in a while so I’m marking this thread as resolved, however if you are still having issues let us know.

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