Order completed then abandoned then recovered mess?
-
Hi,
since I’m using the plugin I get a weird order processing behavior with this gateway. And since I use the WooCommerce Cart Abandonment Recovery plugin its getting annoying for my customers, because they get a recover email after getting the processing completed and shipment done confirmation.
The reason can be seen here:
https://www.dropbox.com/s/sfzjga4t3zsdns5/paypal_issue1.JPG?dl=0The last step triggers the Cart Abandonment Recovery function which is of course not appropriate.
This is how it looks when its with another gateway and no issue:
https://www.dropbox.com/s/or2h1rnbw3x95bz/paypal_correct.JPG?dl=0I enter the shipment tracking code and save it. In other payment gateways it automatically changes the order to “completed” and send out that confirmation. With YITH PayPal Express there is unnecessary last step after that as you can see in the picture. How to solve that?
-
Thank you for your reply. The setting is set to Authorize. I previously had problems with the last version of YITH and Polylang multi language setting where the Paypal popup would generate an 404 error. This actual setup works right now. Do I need to set it to sale?
Sorry couldn’t edit it anymore. But I think this is relevant. I tested the issue on the staging site with Authorize enabled, with a PP sandbox account and followed the same steps. There was no issue and the cart abandonment plugin wasn’t triggered.
https://www.dropbox.com/s/lihd3jvz7jhv6sl/paypal_issue2.JPG?dl=0Still not sure where to go from here.
- The topic ‘Order completed then abandoned then recovered mess?’ is closed to new replies.
