Title: Order Completed Error
Last modified: November 10, 2019

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# Order Completed Error

 *  Resolved [scottaldridge](https://wordpress.org/support/users/scottaldridge/)
 * (@scottaldridge)
 * [6 years, 6 months ago](https://wordpress.org/support/topic/order-completed-error/)
 * Hey,
 * I hope someone can help, this is a problem that has been ongoing for a while 
   and I’d love to get some help if possible!
 * I am getting multiple orders through my business website – however when I go 
   to update my order status to ‘Completed’ it comes up with a the ‘Your site is
   having technical difficulties’ message. I then refresh the order list and the
   status has updated to be ‘completed’. It’s just really frustrating to see the
   technical difficulties error and getting an administration email.
 * Any ideas or help on this would be amazing. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [con](https://wordpress.org/support/users/conschneider/)
 * (@conschneider)
 * Engineer
 * [6 years, 6 months ago](https://wordpress.org/support/topic/order-completed-error/#post-12118090)
 * Hi there,
 * This sounds like your server is caving under the load or there is a plugin creating
   a fatal error.
 * WooCommerce also to log any fatal errors. You can find these under WooCommerce
   > Status >> Logs (click on the tab). After clicking on the logs tab examine the
   dropdown on the right for any “fatal-errors” entry. If there is one, provide 
   its contents here and we can take a look.
 * Kind regards,
 *  Thread Starter [scottaldridge](https://wordpress.org/support/users/scottaldridge/)
 * (@scottaldridge)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/order-completed-error/#post-12140968)
 * [@conschneider](https://wordpress.org/support/users/conschneider/)
 * Hi thanks for your reply, see the below – this is the fatal error log coming 
   up:
 *     ```
       2019-10-30T18:18:30+00:00 CRITICAL syntax error, unexpected 's' (T_STRING), expecting ',' or ')' in /home/cluster-sites/5/h/hesherlobster.co.uk/public_html/wp-content/themes/trebol/woocommerce/emails/customer-completed-order.php on line 54
   
       2019-10-30T18:18:46+00:00 CRITICAL syntax error, unexpected 's' (T_STRING), expecting ',' or ')' in /home/cluster-sites/5/h/hesherlobster.co.uk/public_html/wp-content/themes/trebol/woocommerce/emails/customer-completed-order.php on line 54
       ```
   
 * Thanks for your help on this, any idea what I need to update?
 * Many thanks,
    Scott
 *  [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * (@amandasjackson)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/order-completed-error/#post-12177180)
 * Hi [@scottaldridge](https://wordpress.org/support/users/scottaldridge/)
 * It looks like those errors are pointing to an issue with the theme being used
   on your site.
 * I would recommend checking for any updates for your theme or you will want to
   either contact the theme’s developer or update the templates following the instructions
   here:
 * [https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/](https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/)
 *  [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * (@amandasjackson)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/order-completed-error/#post-12196859)
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Order Completed Error’ is closed to new replies.

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## Tags

 * [completed](https://wordpress.org/support/topic-tag/completed/)
 * [order](https://wordpress.org/support/topic-tag/order/)

 * 4 replies
 * 2 participants
 * Last reply from: [AJ a11n](https://wordpress.org/support/users/amandasjackson/)
 * Last activity: [6 years, 5 months ago](https://wordpress.org/support/topic/order-completed-error/#post-12196859)
 * Status: resolved