Order Complete Customer Email

Resolved giomorin
(@giomorin)

1 year, 7 months ago

After updating to 6.8.2 I noticed in the customers Order Complete email, a link to the order details appears just above the order number and order date. Is this supposed to happen with the update?

https://gioculinarystudio.com/wp/wp-content/uploads/2022/09/screenshotwoocommerce.jpg

The page I need help with: [log in to see the link]
Viewing 7 replies - 1 through 7 (of 7 total)
Plugin Contributor
(@assassinateur)
Hey @giomorin
This doesn’t seem like it’s coming from WooCommerce, can you run a compatibility check by disabling plugins and testing again?
Can you also provide a system status report?
Thread Starter
giomorin
(@giomorin)
1 year, 7 months ago

### WordPress Environment ###

WordPress address (URL): https://gioculinarystudio.com/wp
Site address (URL): https://gioculinarystudio.com/wp
WC Version: 6.8.2
REST API Version: ✔ 6.8.2
WC Blocks Version: ✔ 8.0.0
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache/2.4.29 (Win64) OpenSSL/1.0.2m PHP/7.4.9
PHP Version: 7.4.9
PHP Post Max Size: 6 GB
PHP Time Limit: 3600
PHP Max Input Vars: 3000
cURL Version: 7.70.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.7.18-log
Max Upload Size: 6 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

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WC Database Prefix: wp_
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Database Data Size: 299.79MB
Database Index Size: 195.16MB
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wp_smush_dir_images: Data: 1.52MB + Index: 0.34MB + Engine InnoDB
wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_strong_views: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ta_link_clicks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ta_link_clicks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.28MB + Index: 0.17MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_totalsoft_new_plugin: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_answers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_dbt: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_id: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_iminqu: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_iminqu_01: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_iminqu_02: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_iminqu_1: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_impoll: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_impoll_01: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_impoll_02: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_impoll_1: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_imwibu: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_imwibu_01: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_imwibu_02: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_imwibu_1: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_inform: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_quest_im: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_results: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_setting: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_stpoll: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_stpoll_01: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_stpoll_02: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_stpoll_1: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_stwibu: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_stwibu_01: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_stwibu_02: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_totalsoft_poll_stwibu_1: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_uap_cpm: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_uap_dashboard_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_usermeta: Data: 14.52MB + Index: 15.84MB + Engine InnoDB
wp_useronline: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_users: Data: 1.52MB + Index: 0.58MB + Engine InnoDB
wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wp_wc_cancel_orders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_customer_lookup: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_order_product_lookup: Data: 0.20MB + Index: 0.25MB + Engine InnoDB
wp_wc_order_stats: Data: 0.20MB + Index: 0.19MB + Engine InnoDB
wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_product_meta_lookup: Data: 0.17MB + Index: 0.36MB + Engine InnoDB
wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woo_ua_auction_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woo_wallet_transactions: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_woo_wallet_transaction_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wprm_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wprm_ratings: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ywcars_messagemeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_ywcars_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 563
custom_css: 1
feedback: 625
forminator_forms: 1
forminator_polls: 1
giftcard: 40
inc_popup: 1
jetpack-testimonial: 1
jp_img_sitemap: 2
jp_sitemap: 2
jp_sitemap_master: 3
jp_vid_sitemap: 2
module: 9
nav_menu_item: 39
nf_sub: 256
oembed_cache: 2
page: 44
pickup-schedule: 1
popup_theme: 6
post: 12
product: 1379
product_variation: 87
recipe: 2
revision: 41
shop_coupon: 2041
shop_order: 8829
shop_order_refund: 503
sp_wps_shortcodes: 3
unit: 1
wcdp_payment: 8
wcp_ruleset: 2
wishlist: 618
wpcode: 2
wpforms: 2
wpm-testimonial: 69

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (47) ###

Query Monitor: by John Blackbourn – 3.9.0
404page - your smart custom 404 error page: by Peter Raschendorfer – 11.3.1
Angell EYE Updater: by Angell EYE – 2.0.17
WooCommerce Authorize.net Premium: by Indatos Datamatix – 16.2
CB Change Mail Sender: by Md Abul Bashar – 1.2.2
Classic Editor: by WordPress Contributors – 1.6.2
Anti-Spam by CleanTalk: by СleanTalk  – 5.184
Code Snippets: by Code Snippets Pro – 3.2.0
Login/Signup Popup: by XootiX – 2.3
WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.2
Jetpack: by Automattic – 11.3
MailChimp Sync: by WPMU DEV – 1.9.6
Max Mega Menu - Pro Addon: by megamenu.com – 2.2.7
Max Mega Menu: by megamenu.com – 2.9.8
My WordPress Login Logo: by Afsal Rahim – 2.4.1
Ninja Forms: by Saturday Drive – 3.6.14
Page Title Splitter: by Chris Steman – 2.5.6
PayPal for WooCommerce: by Angell EYE – 3.0.35
Paywall for WooCommerce: by TIV.NET INC – 3.7.0
Redis Object Cache: by Till Krüss – 2.2.0
WooCommerce Side Cart: by XootiX – 2.1
Snapshot Pro: by WPMU DEV – 4.10.0
Sold Out Badge for WooCommerce: by Charlie Etienne – 4.3.3
Storefront Powerpack: by WooCommerce – 1.6.2
Strong Testimonials: by WPChill – 3.0.2
Tawk.to Live Chat: by Tawkto – 0.7.2
Advanced Editor Tools (previously TinyMCE Advanced): by Automattic – 5.6.0
Use Administrator Password: by David Anderson – 1.3.1
Username Changer: by Widgit Team – 3.2.2
Product Customer List for WooCommerce Premium: by Kokomo – 3.1.1
Product Slider Pro for WooCommerce: by ShapedPlugin – 3.0.1
TeraWallet: by WCBeginner – 1.3.24
WooCommerce Deposits: by Webtomizer – 4.1.2
WooCommerce Email Validation: by Hugh Lashbrooke – 2.1.1
WooCommerce Affirm Gateway: by WooCommerce – 1.3.5
WooCommerce Name Your Price: by Kathy Darling – 3.3.9
WooCommerce Order Status Control: by SkyVerge – 1.14.1
WooCommerce Product Add-ons: by WooCommerce – 5.0.0
WooCommerce to Zoom Meetings: by Martin Gibson – 2.10
WooCommerce Ultimate Gift Card: by WP Swings – 2.8.0
WooCommerce Waitlist: by Neil Pie – 2.3.4
WooCommerce: by Automattic – 6.8.2
Hummingbird Pro: by WPMU DEV – 3.3.4
Smush Pro: by WPMU DEV – 3.11.1
Backup Duplicator & Migration - WP STAGING: by WP-STAGING
WPStagingBackup – 2.9.18

WP-UserOnline: by Lester 'GaMerZ' Chan – 2.88.1
WPMU DEV Dashboard: by WPMU DEV – 4.11.15

### Inactive Plugins (15) ###

BackWPup: by Inpsyde GmbH – 3.10.0
Conditional Payments for WooCommerce: by Lauri Karisola / WP Trio – 2.3.1
Forminator Pro: by WPMU DEV – 1.18.0
Hide Categories Or Products On Shop Page: by Kaushik Nakrani – 1.0.3
Hustle Pro: by WPMU DEV – 4.5.0
Insert Pages: by Paul Ryan – 3.7.4
OTP Login/Signup Woocommerce Premium: by XootiX – 2.1
PopUp Pro: by WPMU DEV – 4.8.1
PW WooCommerce Bulk Edit Pro: by Pimwick
LLC – 2.294

Storefront Hamburger Menu: by WooCommerce – 1.2.2
Storefront Mega Menus: by WooCommerce – 1.6.2
Storefront Pricing Tables: by WooCommerce – 1.1.0
Video Conferencing with Zoom: by Deepen Bajracharya – 4.0.5
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.19
Woocommerce osCommerce Sync: by Alejandro Aranda – 2.0.20

### Dropin Plugins (3) ###

advanced-cache.php: advanced-cache.php
db.php: Query Monitor Database Class (Drop-in)
object-cache.php: Redis Object Cache Drop-In

### Must Use Plugins (1) ###

WP STAGING Optimizer: by René Hermenau – 1.5.1

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: auction (auction)
bundle (bundle)
external (external)
grouped (grouped)
paywall (paywall)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop base: #5 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: #513 - /terms-and-policies/

### Theme ###

Name: Storefront
Version: 4.1.3
Author URL: https://woocommerce.com/
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ✔ Next scheduled: 2022-09-08 18:30:38 -04:00
Options: ✔
Notes: 95
Onboarding: completed

### Action Scheduler ###

Canceled: 259
Oldest: 2022-08-08 19:42:04 -0400
Newest: 2022-08-30 20:50:41 -0400

Complete: 39,757
Oldest: 2022-08-08 12:07:53 -0400
Newest: 2022-09-08 12:07:50 -0400

Failed: 2
Oldest: 2021-12-02 09:33:14 -0500
Newest: 2021-12-02 09:33:14 -0500

Pending: 6
Oldest: 2022-09-08 12:08:50 -0400
Newest: 2022-09-13 14:20:27 -0400

### Name Your Price ###

Version: 
Template overrides: –

### Paywall ###

add_to_cart_action: no_change
admin_email: chefgio@gioculinarystudio.com
alter_add_to_cart_text_available: no_change
alter_add_to_cart_text_in_cart: paywall_text
alter_add_to_cart_text_out_of_stock: paywall_text
alter_add_to_cart_text_paid: paywall_text
alter_add_to_cart_url_available: url_product
alter_add_to_cart_url_in_cart: url_checkout
alter_add_to_cart_url_out_of_stock: url_product
alter_add_to_cart_url_paid: url_product
alter_price_html_in_cart: paywall_text
alter_price_html_out_of_stock: paywall_text
alter_price_html_paid: paywall_text
cache_buster_enabled: no
downloads_show_on_product_page: yes
expiration_show_at_checkout: no
expiration_show_on_single_product: no
expiration_units: days
expiration_value: -
force_sold_individually: yes
log_level: error
reporter_email: chefgio@gioculinarystudio.com
reporter_name: chefgio
store_country_state: US:NY
tweak_cart_change_messages: yes

### Status report information ###

Generated at: 2022-09-08 12:08:25 -04:00
Thread Starter
giomorin
(@giomorin)
1 year, 7 months ago
Thanks I will try to troubleshoot on my staging site
Thread Starter
giomorin
(@giomorin)
1 year, 7 months ago
Hi again. After disabling plugins one by one, I determined it’s the Paywall for WooCommerce plugin causing the issue.
Plugin Support
Rafy a11n
(@nawaz0705)
1 year, 7 months ago
Hi @giomorin
After disabling plugins one by one, I determined it’s the Paywall for WooCommerce plugin causing the issue.
In this case, for support related to the Paywall for WooCommerce plugin which is sold on WooCommerce.com, if you log in to your WooCommerce.com customer account used to purchase that product, you can submit a support request.
Once logged into the WooCommerce.com account used to purchase Paywall for WooCommerce, if you have a valid subscription purchase for the product, you can submit a support request for your issue from this page of your account: https://woocommerce.com/my-account/create-a-ticket/
Thank you for your understanding. 🙂
Thread Starter
giomorin
(@giomorin)
1 year, 7 months ago
Thanks!
Plugin Support
Rafy a11n
(@nawaz0705)
1 year, 7 months ago
Hi @giomorin