Options page skb_cife_manage_icon missing

  • Resolved retunes

    (@retunes)


    11 months, 2 weeks ago

    After I enabled some libraries in the settings and clicked Save, the following error message appears (translated):

    Error: The options page skb_cife_manage_icon was not found in the list of allowed options.

    After reloading this message appears: You are not authorized to access this page.

    Then the options page disappears completely from the wordpress menu.

    • This topic was modified 11 months, 2 weeks ago by retunes.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author skybootstrap

    (@skybootstrap)

    11 months, 2 weeks ago

    Hi,

    We sincerely apologize for any inconvenience you’ve experienced.

    We have thoroughly investigated the issue you brought to our attention within our dashboard. We systematically tested by toggling each icon switch on and off, but no errors were detected on our dashboard as evidenced here: https://prnt.sc/HmKExRC8IsUD

    It’s possible that the issue may stem from a conflict with another plugin. To troubleshoot and identify the source of the problem, we recommend utilizing the “Health Check & Troubleshooting” plugin. If you encounter any challenges during this process, please don’t hesitate to contact us via our contact page.

    Our dedicated support team is here to assist you in resolving this issue promptly.

    Warm regards,
    The Skybootstrap Team

    Thread Starter retunes

    (@retunes)

    11 months, 2 weeks ago

    Thanks for the fast response. I guess maybe it has something to do with Wordfence. I will check it.

    Plugin Author skybootstrap

    (@skybootstrap)

    11 months, 1 week ago

    You’re welcome! It’s possible that Wordfence could be a factor, so investigating it is a good next step. If you have any further questions or encounter any difficulties, feel free to contact us. We’re ready to help you.

Viewing 3 replies - 1 through 3 (of 3 total)
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