Title: Options page doesn't load
Last modified: August 21, 2016

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# Options page doesn't load

 *  [peterholcomb](https://wordpress.org/support/users/peterholcomb/)
 * (@peterholcomb)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/options-page-doesnt-load/)
 * When trying to go to Settings->ShareThis, the page displays “Loading…” and there
   is a js error in the console:
 * TypeError: a is undefined
 * …”resolve”],fail:[b,”reject”],progress:[c,”notify”]},function(a,b){var c=b[0],
   e=b…
 * [http://wordpress.org/plugins/share-this/](http://wordpress.org/plugins/share-this/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [John Peden](https://wordpress.org/support/users/jcpeden/)
 * (@jcpeden)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/options-page-doesnt-load/#post-4571912)
 * Same problem for me using WPMS 3.8.1 with the latest version of the plugin.
 * If I click the options page, I get a page that seems to have loaded without JS.
 * From here, if I click ‘Edit’ I just see a white screen with the word ‘FAILURE’
 *  [sharethissupport](https://wordpress.org/support/users/sharethissupport/)
 * (@sharethissupport)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/options-page-doesnt-load/#post-4571970)
 * We went ahead and issued a new release (v. 7.0.9). This is up now. This release
   should resolve the issue.
    We really appreciate the quick feedback. Thanks for
   using ShareThis!
 * if still you face the same issue, then please provide the screenshot of the error
   with below details –
    1] Browser name and version 2] Operating System 3] Other
   installed plugins.
 *  [janet.l](https://wordpress.org/support/users/janetl-1/)
 * (@janetl-1)
 * [12 years, 5 months ago](https://wordpress.org/support/topic/options-page-doesnt-load/#post-4571974)
 * I still have the same problem after I updated to 7.0.9.
    My browser is Google
   Chrome 32.0.1700.76 m, and the OS is Win7.
 *  [sharethissupport](https://wordpress.org/support/users/sharethissupport/)
 * (@sharethissupport)
 * [12 years, 4 months ago](https://wordpress.org/support/topic/options-page-doesnt-load/#post-4571978)
 * Please check your Network, Firewall and Antivirus settings if they are blocking
   the social media contents. Also, check disabling all other plugins, if there 
   is conflict between them.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Options page doesn't load’ is closed to new replies.

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 * 4 replies
 * 4 participants
 * Last reply from: [sharethissupport](https://wordpress.org/support/users/sharethissupport/)
 * Last activity: [12 years, 4 months ago](https://wordpress.org/support/topic/options-page-doesnt-load/#post-4571978)
 * Status: not resolved