Options for twenty seventeen

  • sparkyjohnmarky

    (@sparkyjohnmarky)


    10 months, 1 week ago

    I wrote a very negative review of this plugin. I have now changed this review due to the excellent service I received from the author. Since using the original Twentyseventeen theme I have experienced a weird bounce on the home page when the parallax scrolling is used as the page transitions to the content. This bounce is unique to the iPad, however this has not been tested on any newer iPads from 2021-2024 also there is no issue with any other Apple product.

    After a conversation with the author it really does appear to be an iPad issue. The iPad is enlarging the header background way beyond its design restrictions. I have now had an opportunity to review the other features which work extremely well and was somewhat hasty in my original review.

    the author did offer to look into the issue an try and create a fix but I will just live with the bounce as it is only evident on an iPad and the target audience of my blog are located in the U.K. where iPads are less common.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Oliver Campion

    (@domainsupport)

    10 months, 1 week ago

    Hello,

    Thank you for taking the time to review our plugin.

    It is a great shame that you didn’t instead take the time to use the support forum to resolve your issue. Had you done so you would have found us accommodating to try to resolve your issue!

    Good news … it’s not too late 🙂 so feel free to head over and leave a support topic.

    Kind regards,

    Oliver

    PS – We are not allowed to answer support requests in reviews
    PPS – We cannot talk about premium plugins due to WordPress Forum Guidelines

    Thread Starter sparkyjohnmarky

    (@sparkyjohnmarky)

    10 months, 1 week ago

    Good day Oliver,

    thank you for your message, I did search the support forum to see if this issue had been highlighted previously. I have opened a thread in the forum and await a response.

    The biggest reason for not doing so earlier was, I have never really had much success with support forums. In the last year I have opened in excess of 50 threads for support on issues I have encountered and I have only received 2 responses.

    I usually end up trying to resolve the issue myself and if I can’t I just uninstall the plugin or software and find another that will work. Therefore as I’m sure you can understand my views on support forums tend to be very negative especially anything to do with Google. Which is why I try to steer clear of any of their products.

    Also my blog has just undergone a complete revamp and a domain name change. My readers are expecting the site to go live on the 15th July and I have 16 articles to write before hand, the last thing I wanted to do at this critical stage, was debug plugin.

    As stated I await a response and if I am able to resolve the problem then I will be more than happy to change my review. I came across this plugin by accident and when I saw that one of the features was to fix the Fixes the pixelation bug for iPads I was excited as this is the only aspect of the theme that annoys me the rest is extremely well thought out.

    Plugin Author Oliver Campion

    (@domainsupport)

    10 months, 1 week ago

    I can totally understand your frustration.

    You should find there is already a reply to your support forum topic and hopefully we can resolve your issue speedily.

    Thread Starter sparkyjohnmarky

    (@sparkyjohnmarky)

    10 months, 1 week ago

    thank you for your understanding.

    it’s actually quite funny as I have received more responses from yourself in the last 40 mins than I did for the entire year with other problems.

    I can’t say fairer than that truly excellent

Viewing 4 replies - 1 through 4 (of 4 total)
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