Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » OPTIONALLY collect address

  • Resolved levseltzer


    My client is using PayPal and and would like to OPTIONALLY collect the postal address for donations. When the “collect billing details” box is checked, then the correct fields display on the donation form, but they are REQUIRED.

    Is there a way to make them optional for both payment gateways?

    (I wrote to priority support before writing this message, but was told that it takes at least 2 full business days to respond, and maybe even 4. Plus I can no longer find my original submission – it seems there is no place on the GIVE support site to see previously submitted tickets. The client wants to send another blast in the next 10 hours!)

    Thank you.

    The page I need help with: [log in to see the link]

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  • Plugin Support Ben Meredith


    Hi there,

    Thanks for reaching out here. We are not allowed by forum rules to support our premium products here, but I am assuming you heard back already on the Priority support channel. We advertise (and perform at) 2-4 business HOURS, not days in our response time there.

    If you need us, go ahead and reach back out on the ticket in Priority support. Thanks!

Viewing 1 replies (of 1 total)
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