Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Optional Address line 2 place holder text is hardcoded

  • Resolved dorysp

    (@dorysp)


    If users do not fill out the option line 2 for an address on the shipping/billing during checkout, the option place holder text prints on the invoice. This only happens when a client checks out using PayPal with your plugin so I’m assuming your plugin is pulling this text.

    Thanks

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  • Plugin Support Julia Amosova

    (@jamosova)

    Automattic Happiness Engineer

    Hi @dorysp,

    Thanks for contacting WooCommerce! We are happy to help.

    >If users do not fill out the option line 2 for an address on the shipping/billing during checkout, the option place holder text prints on the invoice. This only happens when a client checks out using PayPal with your plugin so I’m assuming your plugin is pulling this text.

    I don’t believe this is coming from the PayPal Checkout plugin.

    It looks like there is a theme or plugin conflict on your site.

    You can read more about plugin and theme conflicts here:

    https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    The best way to determine if the issue is being caused by a theme and/or plugin is to do the following:

    1. Temporarily switch your theme back to the [Twenty Seventeen Theme](https://wordpress.org/themes/twentyseventeen/).
    2. Disable all plugins except for WooCommerce & WooCommerce PayPal Checkout Payment Gateway.
    3. Test to see if the issue has been resolved.

    If that resolves the issue, then slowly re-enable features until you find the one that’s causing the conflict. If it doesn’t resolve the issue, please let us know so that we can help you further.

    Please note that switching to another theme will not delete data and you will be able to revert back to your original theme without any issue after testing is done. Your site will simply have a different display during the test.

    Switching to a default theme and deactivating plugins is the first step in troubleshooting issues. That allows us to target the issue quickly.

    If you don’t want to troubleshoot issues on the live site, you can create a staging site. If your hosting company doesn’t provide one, you can use a free plugin such as **WP Staging** to create one:

    https://wordpress.org/plugins/wp-staging/

    Please let us know how it goes once you are done with testing.

    Thanks and looking forward to your reply!

    Plugin Support Luminus Alabi

    (@luminus)

    Automattic Happiness Engineer

    @dorysp,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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