Option Tree Plugin – Backup Restoration Not Restoring Option Tree Values

  • arcanerei

    (@arcanerei)


    9 years, 9 months ago

    Hello, We had a custom theme built and the entire home page relies heavily on the option tree plugin for it to display the way it does. See example site here (www.arcaneproperties.net)

    Option Tree works wonderfully to make everything display the way it needed to, however we run into an issue if we need to restore a site from some bad changes by the user.

    Here is our situation. Right now we have ~600+ sites using this theme for numerous users. These are basic users who won’t use the export / import functionality on theme options because they don’t understand it, nor can I reliably have them do this because they are not web administrators (this is what we help them with). We also don’t have the time to go generate these files every single time one of those 600 users makes the tiniest change to their site. As such we do a MySQL backup of all the sites. However this is where things break.

    Upon restoring from a MySQL backup, everything on the site is restored EXCEPT the theme options. Sadly, since the entire home page relies on the theme options, this means the entire home page doesn’t work after a restore.

    We then said, well perhaps there is a file that is missing from OT that would make this work. So we did a full file restoration and a full DB restoration, and we can across the same issue. All of the Theme Options values come back blank.

    To further complicate matters, our default site that we build for users, which has numerous theme options set, restores in this matter just fine. However something in the theme options that gets set by a user after the fact is causing this to break and we have not been able to pinpoint what the cause is yet. Since there are over 50 options being used, going through and changing each one, one at at time and restoring to see if it works would be an extremely time consuming activities that my developers don’t really have time for. So I am posting here to see if anyone can help point us in the right direction.

    Has anyone experienced this issue, and if so can you provide some insight into what may be causing it? Is there any known issues around this? Anything at all would be amazing!

    Thanks!

    https://wordpress.org/plugins/option-tree/

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  • Thread Starter arcanerei

    (@arcanerei)

    9 years, 9 months ago

    Some additional details….

    When we do the MySQL backup, we can see the option_tree table values and the option_tree_settings values in the backup. We tried doing the restore, then manually inserting the values after the restore. They were in the right places, but upon loading up the site, the site deleted all the values and reverted them back to “blank”.

Viewing 1 replies (of 1 total)
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