Option to hide closed tickets status

  • Resolved Jhimross Olinares

    (@jhimross)


    1 year, 3 months ago

    Hi,

    Is there a way to set all the closed ticket not showing in the list or filter? And it will only resurface once it changed again to open?

    Thank you for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Milind Ighe

    (@miliighe)

    1 year, 3 months ago

    Hello @jhimross

    Thanks for contacting us.

    You can use the filter in the ticket list to view specific types of tickets. Please go to the Dashboard > Support > Tickets > Filter > Select Unresolved.

    “Unresolved” tickets include the tickets which are not closed. You can define unresolved status from Dashboard > Support > Ticket list > More settings > unresolved statuses.

    Please let us know if you need further help.

    Thread Starter Jhimross Olinares

    (@jhimross)

    1 year, 3 months ago

    Hi Milind,

    Thank you! Good idea.

Viewing 2 replies - 1 through 2 (of 2 total)
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