Hello! 👋
Would you try updating to the latest version of the plugin (currently 2.11.0) and check if the error is resolved?
If the error persists, would you please open a support ticket as shown here with details of the error you’re seeing so we can help further investigate — https://optinmonster.com/docs/getting-support-for-optinmonster/
Thanks!
Plugin Support
PC
(@pranayachaudhary)
Hey @diagumun
Just checking in to see if the issue was resolved by following the suggestion made by Erica.
If the issue is still there, please open a support ticket here with the error message information, and we’d be delighted to help resolve that
https://optinmonster.com/docs/getting-support-for-optinmonster/
Hi Erica!
I appreciate your prompt response and I would like to let you know that I performed the update and the error was not resolved.
I will proceed to open the support ticket as you indicated.
Why did you mark this case as resolved? When it is actually NOT resolved.
I remain attentive.
Hi Erica!
I was not able to open the support ticket, since I don’t have an account with you, and to create one it is necessary to pay, we are not going to do it yet. I ask you to help me through this forum, please do not put me to go around in another site.
I confirm that the hosting service, WordPress, theme and plugins are all updated and activated.
Regarding the update to the latest version of the Optinmonster plugin, I share with you the message that appears in the Plugin Description:
“Notice: Undefined variable: level in /home/u516640193/domains/tubazar.co/public_html/wp-content/plugins/optinmonster/OMAPI/Menu.php on line 314”
I will give the details of the error:
I have installed the Zakra Shop V2 theme for our new website and in general it is fine, it only presents a novelty caused by the Optinmonster plugin, this was checked by deactivating one by one the add-ons of the site and the only one that generated error was yours.
In the Home and About pages two error messages appear at the top of the header, which I copy below:
“Deprecated: ¡La función _register_controls ha quedado obsoleta desde la versión 3.1.0! Usa Elementor\Controls_Stack::register_controls() en su lugar. In /home/u516640193/domains/tubazar.co/public_html/wp-includes/functions.php on line 5383”
“Deprecated: ¡La función Elementor\Controls_Stack::_register_controls ha quedado obsoleta desde la versión 3.1.0! Usa Elementor Controls_Stack::register_controls() en su lugar. in /home/u516640193/domains/tubazar.co/public_html/wp-includes/functions.php on line 5383”
If you need me to send you site report files or screenshots, please share your support email address with me.
I remain attentive.
Plugin Support
PC
(@pranayachaudhary)
Hey @diagumun
Thanks for writing back and sharing additional information.
You don’t need to create an account to create a ticket. You can write to us directly at support@optinmonster.com and mention this thread in the email.
The reason we ask that is to troubleshoot, we may need to get more access to your setup, which is not possible via this thread.
You can mention Attention: PC/Erica in the subject line and it will come straight to us.
Looking forward to your email to get this sorted out sooner than later.
Hi PC!
I appreciate your reply, but in view of the delay in replying to the previous post in this thread, I opened a new case by sending a message from the contact us form on the OptinMonster site, they replied and we are with the case open. So we will continue on that side.
See you soon and success!
Plugin Support
PC
(@pranayachaudhary)
Awesome, glad to hear that @diagumun
