Support » Plugin: GetResponse Forms by Optin Cat » Optin form GDPR settings don’t work

  • Resolved conysand



    I have activated the GDPR checkbox from settings but it is not showed in the form.

    Why is not working? I need to add a checkbox in order to set a Consent Statement for my suscribers!

    Could you help me please?

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  • Plugin Author fatcatapps


    Hello Conysand.

    Thanks for reaching out.

    Please make sure to do a force refresh on the page containing the Optin Form, so you are seeing the most up to date version.

    (CTRL+F5 for Windows, CMD+Shift+R for Apple)

    If you still don’t see the checkbox, make sure to see if you have “Only show checkbox if subscriber’s browser registers to the EU” enabled.

    If that is turned on you will only see the checkbox if accessing the site from within the EU. This can also be interrupted if using a VPN.

    Let us know if we can be of further assistance.

Viewing 1 replies (of 1 total)
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