Support » Plugin: Forms for Mailchimp by Optin Cat - Grow Your MailChimp List » Optin Cat causes issue in WP Bakery

Optin Cat causes issue in WP Bakery

  • Resolved Syllogic

    (@syllogic)


    2 years ago

    Hi,

    When Optin Cat is active, I have a major issue with WPBakery’s Frontend builder. If I edit a content block the block disappears after saving. I have to save the page and reload to actually see my change. I have a video of the issue available.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support gavinohanlon

    (@gavinohanlon)

    2 years ago

    Hi Syllogic,

    Thanks for your message.

    Sorry to hear you are having some issues with that.

    Could you show us the video so that we can better understand where the issue is?

    Looking forward to hearing back from you.

    All the best.

    Thread Starter Syllogic

    (@syllogic)

    2 years ago

    Here you go 🙂

    https://screencast-o-matic.com/watch/crQh3zVQ4K6

    Plugin Support gavinohanlon

    (@gavinohanlon)

    2 years ago

    Hi Syllogic,

    Thanks for that information.

    Would I be correct in saying that basically when Optin Cat is activated as a plugin, that specific action of WPBakery is not working ?

    Then deactivating Optin Cat, causes that action of WPBakery to then work ?

    I can then let the development team know.

    Looking forward to hearing back from you.

    All the best.

    Thread Starter Syllogic

    (@syllogic)

    2 years ago

    Hi,

    As the video shows when Optin Cat is active the element that has been edited and saved in the frontend editor of WPBakery disappears. This happens with any element that I edit and then save. The changes are saved though, but only visible after a page refresh. Very inconvenient of course. The issue does not occur when Optin Cat is inactive.

    Thanks,
    Syl

    Plugin Support gavinohanlon

    (@gavinohanlon)

    2 years ago

    Hi Syllogic,

    Thanks for confirming that.

    Are you getting any console errors when trying to save with Optin Cat turned on ? This could help us narrow down what the conflict is.

    The reason I ask is that it seems like WPBakery is a paid/premium plugin, so I don’t have access to WPBakery to check this and inspect further.

    Looking forward to hearing back from you.

    All the best.

    Thread Starter Syllogic

    (@syllogic)

    1 year, 11 months ago

    Hi,

    Sorry for the delay. No, I do not receive console errors.

    Plugin Support gavinohanlon

    (@gavinohanlon)

    1 year, 11 months ago

    Hi Syllogic,

    Thanks for checking that.

    For us to test what is causing this and to look for a fix for this, is it possible for you to send us a copy of the plugin ?

    You can send it to us through our contact page found here https://fatcatapps.com/contact/

    Thanks for your time.

    Regards.

    Plugin Support gavinohanlon

    (@gavinohanlon)

    1 year, 11 months ago

    Hi Syllogic,

    I hope all is well with you.

    I am going to mark this as “resolved” but if you have any more issues, feel free to reach out to us again, and we will be happy to assist.

    All the best.

Viewing 8 replies - 1 through 8 (of 8 total)
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