Support » Plugin: ShortPixel Image Optimizer » Optimize repeating again and again

  • Resolved Aldoseri

    (@aldoseri)


    Every time I run the optimization process it optimizes images optimized before. It keeps on reporting hight percentage of reduction on even already optimized images.

    Then It says that I have 3 images that needs optimization but it re optimize the whole library. What’s going on here? This is not free service. we pay for images optimization so if the plugin re optimize then we’re wasting money. Maybe wasting money on the first optimization because we have to do it again and again.

    Please look into this issue. My concern is not money but the results I get from the plugin

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  • Plugin Author ShortPixel

    (@shortpixel)

    Hi,
    thanks for your message, sorry to hear about this issue 🙁

    The behavior described by you is strange, could you please contact us directly here:

  • http://shortpixel.com/contact
  • with your API Key so we can investigate our records and see what is going on?

    Thanks,
    Alex

    • This reply was modified 1 year, 8 months ago by  ShortPixel.
    • This reply was modified 1 year, 8 months ago by  ShortPixel.
Viewing 1 replies (of 1 total)
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