Title: Opt-in form not loading
Last modified: April 2, 2018

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# Opt-in form not loading

 *  Resolved [roddeo](https://wordpress.org/support/users/roddeo/)
 * (@roddeo)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/opt-in-form-not-loading/)
 * Hi – I installed the plugin in June last year and it has been working fine. I
   noticed in Google Merchant Centre today that the opt-in has not been displayed
   since 29 Jan. I reviewed the plugin settings and tried deactivating and reinstalling
   it but I’m still not seeing the form when I place a test order. Here’s a link
   to the order confirmation page for one of my test orders – [https://www.curiousegg.com/checkout/order-received/35283/?key=wc_order_5ac22c8eeb04a](https://www.curiousegg.com/checkout/order-received/35283/?key=wc_order_5ac22c8eeb04a)
 * Hoping you can help me out.
 * Kind Regards,
 * Roddeo
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fopt-in-form-not-loading%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [natekinkead](https://wordpress.org/support/users/natekinkead/)
 * (@natekinkead)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/opt-in-form-not-loading/#post-10138643)
 * [@roddeo](https://wordpress.org/support/users/roddeo/), I confirmed our plugin
   is not hooking into the thank you page on your site for some reason. Have you
   done any customizations to the WooCommerce thank you page?
 *  Thread Starter [roddeo](https://wordpress.org/support/users/roddeo/)
 * (@roddeo)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/opt-in-form-not-loading/#post-10140960)
 * Hi Nate
 * Thanks for getting back to me. I haven’t made any customizations to the WC thankyou
   page. It seems really odd that it was working just fine since June last year 
   and then all of a sudden stopped working on 29 Jan. This made me wonder if there
   was perhaps a plugin incompatibility issue or possibly something to do with caching.
   Any pointers you can provide to help me get the plugin back up and running gratefully
   received.
 * Kind Regards
 * roddeo
 *  Plugin Contributor [natekinkead](https://wordpress.org/support/users/natekinkead/)
 * (@natekinkead)
 * [8 years, 3 months ago](https://wordpress.org/support/topic/opt-in-form-not-loading/#post-10142419)
 * I just looked a little more closely and noticed that the source code ends abruptly
   at line 620 right after the order total and the table ends. Something is causing
   an error that kills the site at that point so it never gets to load the footer
   where our script loads.
 * Check your error logs to see what is causing this. Once that is resolved, the
   footer should load on that page and our survey opt-in will appear again.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Opt-in form not loading’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [natekinkead](https://wordpress.org/support/users/natekinkead/)
 * Last activity: [8 years, 3 months ago](https://wordpress.org/support/topic/opt-in-form-not-loading/#post-10142419)
 * Status: resolved