Support » Plugin: Mailchimp for WooCommerce » opt-in checkbox not displaying in checkout

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support khungate

    (@khungate)

    Hi @granatdesign, sorry to hear you’re having issues with the plugin, we definitely want to try to help out. If you’re logged in as an existing subscriber the checkbox will not show up at checkout. However, for new or guest users, the checkbox should show up as expected.

    If you’re still not seeing the checkbox show up under the circumstances as described, it sounds like there may be a conflict somewhere with a plugin or theme. You may want to download the Health Check & Troubleshooting plugin to see if it can spot something: https://wordpress.org/plugins/health-check/.
    Hope that helps, I look forward to hearing back from you.

    Thread Starter granatdesign

    (@granatdesign)

    Thx for reply.
    Just tested without logging in (good point btw) and unfortunately it still does not show.

    See screenshot

    Will test with the health check plugin, and report back.

    thx

    Thread Starter granatdesign

    (@granatdesign)

    ok tried using Troubleshooting plugin. Everything passed.
    Issue with Troubleshooting is that it has me as logged in so I can’t see if the mailchimp signup shows up or not.

    Plugin Author ryanhungate

    (@ryanhungate)

    @granatdesign looking a little further into this – the checkout form SHOULD be firing a hook that would render this particular field.

    By default it’s using woocommerce_after_checkout_billing_form which can also be changed in the plugin settings if your checkout has been altered in any way. It seems as if you might not have a standard checkout? Can you work with the theme developer to add a do_action with this hook name above?

    Plugin Support khungate

    (@khungate)

    Hi @granatdesign, We’re going to close out this ticket for now since it’s been a few weeks since we’ve been in touch.

    Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page: https://github.com/mailchimp/mc-woocommerce/. From there, you can receive direct responses from the development team, log new issues, download the latest version, and track existing support tickets.

Viewing 5 replies - 1 through 5 (of 5 total)
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