Title: Operational Question: Security
Last modified: February 11, 2017

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# Operational Question: Security

 *  Resolved [Bogus Exception](https://wordpress.org/support/users/bogus-exception/)
 * (@bogus-exception)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/operational-question-security/)
 * Situation:
    -lots of sub-domains in a multisite install (just under 200). -a 
   form creates a data request for a specific and site. -other sites must be kept
   from seeing other sites’ entries.
 * Desire:
    -requests are converted (manually, automatically) into help desk tickets.-
   only those with access to specific site can view their site’s entries. -all other
   non-site-specific tickets are open to all.
 * So this is a different level than public vs. private notes in a ticket. I can’t
   even have unauthorized users see the subject, or have others’ tickets come up
   in a search.
 * Ideally, a ticket system that understood & utilized user/ticket ‘groups’ access/
   visibility, and a complete implementation of privacy (browse, select, search,
   etc.) is needed.
 * I can tag/flag an incoming ticket at the time of creation with, say, a number.
   My users already have that number associated with their account, so the match
   shouldn’t be difficult.
 * Deep Down:
    -I am using GSuite (GS) for all user authentication and authorization.-
   I frequently query GS when a user enters certain pages, get their permissions/
   assignments, and then draw their page in WP based on what the status is of Custom
   Fields in GS. It really works out great, and my user admin is all from one place.
 * Is it possible a WP Helpdesk plugin exists already with this kind of enterprise
   capability? Or do I have to team with someone and write it into their plugin?
 * Thanks!
 * pat
    🙂

Viewing 1 replies (of 1 total)

 *  Plugin Author [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * (@awesomesupport)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/operational-question-security/#post-8795627)
 * Hi:
 * Have you installed the plugin and tried it to see where the holes are compared
   to your operational needs? There doesn’t seem to be a specific question in your
   post about *this* plugin.
 * If you choose to install and evaluate the plugin in a multisite, you should activate
   the plugin at the SITE level, not the network level. As with all other WordPress
   plugins, data in one site cannot usually be viewed in other sites (even if the
   same user is logged in) unless specifically written to do so. Awesome Support
   does not share data among sites.
 * Once you examine the existing functionality please post your plugin-specific 
   questions here or send via our contact form on getawesomesupport.com and we’ll
   get them answered!
 * Thanks for your interest in Awesome Support!

Viewing 1 replies (of 1 total)

The topic ‘Operational Question: Security’ is closed to new replies.

 * ![](https://ps.w.org/awesome-support/assets/icon-256x256.png?rev=1849681)
 * [Awesome Support - WordPress HelpDesk & Support Plugin](https://wordpress.org/plugins/awesome-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/awesome-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/awesome-support/)
 * [Active Topics](https://wordpress.org/support/plugin/awesome-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/awesome-support/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [awesomesupport](https://wordpress.org/support/users/awesomesupport/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/operational-question-security/#post-8795627)
 * Status: resolved